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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.9 (1279 reviews)

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4.90

Based on 1,279 reviews, last reviewed 14th Feb 2026

27200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

5

Great service. Great service. Staff on the phones are very efficient, know their stuff and extremely helpful. Reviewed on: 14th February 2026

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026

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United Trust Bank Personal Savings reviews (1279)

Review of the United Trust Bank, Personal Savings:

The customer service response was rapid and polite.

The customer service response was rapid and polite. Reviewed on: 15th April 2025

Offers good savings and advice/help when needed.

Offers good savings and advice/help when needed. As a small charity with limited time for finance matters, this help and support is very beneficial Reviewed on: 11th February 2026

Trusted savings provider, simple website negotiation.

Trusted savings provider, simple website negotiation. Reviewed on: 11th February 2026

Very good staff

Very good staff who answer the phone and know their business. No chat boxes. Reviewed on: 11th February 2026

Very quick and efficient at ansewing queries very g...

Very quick and efficient at ansewing queries very good service Reviewed on: 11th February 2026

Full confidence in UTB.

Excellent communication. Whenever I have had to contact UTB I get to speak to a 'person', unlike other Banks. They are always very friendly and always solve any issues I have. I have full confidence in UTB and don't hesitate in reinvesting my money. Always the most competitive on rates. UTB are a win win. Reviewed on: 11th February 2026

They offered a good interest rate on the savings bond.

They offered a good interest rate on the savings bond. The website was clear and helpful. It would be better if they advertised more in the media because they are not well known. Reviewed on: 11th February 2026

Always very helpful and patient during any conversat...

Always very helpful and patient during any conversations and above all very knowledgeable Reviewed on: 11th February 2026

Always pay my interest on the day its due and when i...

Always pay my interest on the day its due and when i rang for a inquiry it was dealt with very promptly. Reviewed on: 11th February 2026

Favourite Savings Provider

Highly competitive interest rates, plenty of notice of changes, great customer service via online portal and recognition of customer loyalty. Reviewed on: 11th February 2026

Excellent communication and good customer service.

Excellent communication and good customer service. Reviewed on: 11th February 2026

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