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United Trust Bank: Personal Savings reviews

4.90
Based on 983 reviews, last reviewed 5th May 2025
5% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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1%
2 star
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

They listened on the phone and acted upon what was n... They listened on the phone and acted upon what was needed to be done. Reviewed on: 5th May 2025
Stephen W's avatar
Stephen W

Latest lowest rating:

1

Straight forward and excellent service. Straight forward and excellent service. Interest rates very competitive. Reviewed on: 12th February 2024
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Julian Taylor

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United Trust Bank Personal Savings reviews (983)

Good support for IT issue

5
Help provided with courtesy and speed to address IT problems with my application for a savings product Reviewed on: 25th February 2025

Outstanding!

5
Very good, and excellent service Reviewed on: 25th February 2025

Great value

5
Great value and easy to use web site Reviewed on: 25th February 2025

Good customer service

5
I contacted UTB a couple of times before I invested and each time I receive a courteous and prompt reply Reviewed on: 25th February 2025

Moving accounts made easy

5
I received a lot of help when I wished to close my savings account before it matured and move to another account which provided a better rate of interest. Very grateful for the cooperation and help I received. Reviewed on: 25th February 2025

Great rate of products

5
Great rate of products and good interest rates Reviewed on: 25th February 2025

Maturity reinvestment

5
The maturity details were very clear and the guidance on transfer of some of the proceeds to a new product in joint names was superb. Other products maturing in May 2025 and I have no doubt that it will be dealt with just as efficiently. Reviewed on: 25th February 2025

I have been with this bank for many years.

5
I have been with this bank for many years. I have always found the people and service to be very friendly, informative, professional and efficient. I also find the interest rates very competitive. Reviewed on: 25th February 2025

UTB is head and shoulders above the rest

5
UTB's web site is clear and simple to navigate. I have had experience with half a dozen UK banks, but UTB's customer communications are the best I have experienced. On top of that, their savings/deposit products seem to be amongst the most competitive in the market. Reviewed on: 25th February 2025

Excellent bank with fair saving interest rates

5
While other banks reduced their interest rates for savers dramatically, UTB customers continue enjoying a very good 4.5% for their deposits. Online banking is excellent, very easy to use, also a regular communication from the bank via emails. Reviewed on: 25th February 2025

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