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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.9 (1321 reviews)

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4.90

Based on 1,321 reviews, last reviewed 5th Mar 2026

30900% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

5

Excellent service and product choice Excellent service and product choice Reviewed on: 5th March 2026

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026

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United Trust Bank Personal Savings reviews (1321)

When dealing with United Trust Bank both on line and...

When dealing with United Trust Bank both on line and by phone , I have been treated with polite consideration at all times , and been given full explanations of the questions asked and with knowledgeable advice on how to make the most of my finances.. Their savings rates are always amongst the best in the market. Reviewed on: 15th April 2025

Opened a cash isa.

Opened a cash isa. Simple process. Had to cantact the bank as I had a few questions, these were responded to promptly and courteously. Reviewed on: 15th April 2025

Great customer service every time.

Very easy to deal with. Super helpful, patient and resourceful staff. Nothing is too much trouble for the them. They could give lessons on polite customer service. Really excellent every contact I’ve had with them. I would highly recommend UTB for service and their attitude toward their customers. Reviewed on: 15th April 2025

simply the best

good service, good competing rates, easy to use Reviewed on: 15th April 2025

Easy to open account and to manage it

Easy to open account and to manage it Reviewed on: 15th April 2025

We have used United Trust Bank for a number of years...

We have used United Trust Bank for a number of years initially investing in Bonds. The interest rates are very competitive compared to other providers. We have recently opened two ISAs for the 25/26 tax year. We completed the application online. It is a very simple process and the money was transferred from another account we had with them and it was a seamless process.and quick confirmation that the accounts had been opened. Reviewed on: 15th April 2025

Personal Savings

Choose United Trust Bank to save as a good rate of interest. It was difficult initially to do online as problems with the system. However this was soon rectified. I did ask if password could be shown as no knowledge if typed in correctly. This feedback was given and passwords can now be seen if required. Reviewed on: 15th April 2025

Very easy to work with!

Very easy to set up the account which was offered a very attractive and competitive return . Also easy to speak with a human on the phone! Reviewed on: 15th April 2025

My goal was to get the best rate possible for my money.

My goal was to get the best rate possible for my money. UTB has delivered that in spades. The few times I have spoken to staff they have been very polite and friendly and very professional in their approach to my query have always been polite and helpful. Reviewed on: 15th April 2025

Consistently good customer service.

I have used UTB as a home for a major part of my cash savings for a number of years and have found their standard of service to be consistently high throughout. Reviewed on: 15th April 2025

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