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Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 3.27 (112 reviews)

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2.98

Based on 112 reviews, last reviewed 16th Jul 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

53%

3 star

41%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025

Latest lowest rating:

1

Disgusting company, been pestered now for a cancella... Disgusting company, been pestered now for a cancellation charge against me for a policy they cancelled themselves due to non disclosure of an incident... Read more Reviewed on: 21st June 2025

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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (112)

Review of the Van Line Direct, Insurance Broker:

Terrible company

Got a quote online for £555 phoned up to ask for someone to go through the quote due to poor reviews on here, they came back with £1200 rising to £1600 with interest, I told them about the £555 quote they had given online and gave the reference number they said they can do that price but it was not available to pay anually, only available for a monthly payment with a 21% interest charge of £200!!! How can you offer a service for a price but demand to give credit at a rate of 21% that isn't wanted or needed ??? Asked to speak to customer service, told if you don't like it go somewhere else !! Reviewed on: 7th March 2023

cheap

I saved over £150 by insuring with them this year!!! Reviewed on: 8th April 2021

cheapest insurance company

best services and got cheapest policy ever!!!!! Reviewed on: 8th April 2021

Good Service

Friendly service, good prices and was easy to deal with. Reviewed on: 8th April 2021

Delightful staff!

I was assisted with a very quick quote and got my van covered in no time. There staff is very knowledgeable and could assist me with no hassle! Reviewed on: 8th April 2021

Very good service and support, got my premium down.

Called in and and spoke to a representative who was able to bring my premium down. Reviewed on: 8th April 2021

great service

totally explain everything to me and unlike other insurances that just wanted to make a sales, the customer service agent gave me a greater understanding to my policy Reviewed on: 7th April 2021

Great service

Great service , Advisor was vey friendly and saved me a £100 Reviewed on: 7th April 2021

Friendly and great prices

These guys are really friendly on the phone whenever I've had to call them. Prices are always really good value as well Reviewed on: 7th April 2021

Excellent service

Always polite and efficient, a pleasure to deal with and have been with for many years Reviewed on: 6th April 2021

Highly recommend

I received very professional customer service, the experience was a delight. I would recommend this company. Reviewed on: 5th April 2021

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