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Vanquis : Credit Card reviews

Name: Credit Card
Rating: 4.51 (549 reviews)

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4.32

Based on 549 reviews, last reviewed 11th Jul 2025

64% decrease in 5 star reviews

in the past 90 days

83% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

Knows the value of money and has excellent customer... Knows the value of money and has excellent customer service Reviewed on: 11th July 2025

Latest lowest rating:

1

Not a good start. Not a good start. Signed up to a credit card and started making transfers and the % of minimum payments was 5x the amount I signed on my agreement. Wh... Read more Reviewed on: 9th July 2025

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About this product

Vanquis Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Vanquis customers like? Find out more about the Vanquis Credit Card by reading our trusted Smart Money People reviews. You can also write your own Vanquis Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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Vanquis Credit Card reviews (549)

Vanquis review

Very good experience with Vanquis with no issues. Mobile app is good also. Reviewed on: 2nd May 2024

Excellent service

I've had nothing to complain about since joining this company Reviewed on: 2nd May 2024

I received good service from Vanquish recently.

I received good service from Vanquish recently. When my card had been compromised. Which I didn’t know about. They safe garded my account until my new card arrived. An excellent service. Reviewed on: 2nd May 2024

Excellent service bar none.

I find my Gold Visa credit card easy to use being accepted in the majority of all places. Excellent on line and by telephone support. Reviewed on: 2nd May 2024

It’s not good, ever time it’s 900 pounds

It’s not good, ever time it’s 900 pounds Reviewed on: 1st May 2024

Excellent service stunning

Excellent service very helpful staff understandable thanks Reviewed on: 1st May 2024

They have goo interest rate and I am please to do bu...

They have goo interest rate and I am please to do business with them Reviewed on: 4th March 2024

Bad bank , not great customer service and poor on of...

Bad bank , not great customer service and poor on offering good products Reviewed on: 10th February 2024

Vanquis are unable to fix their mistakes

Took too much from my account so agreed to refund 1500. Only 500 appeared in my account so called back and they apologised and refunded £1000. They took £1500 off my card which was right but then took another £1000. Id paid off card then to close it down as never want to deal with them again. (Communication is dreadful- they hang up constantly and never call back as promised) so now have a debt showing that I don’t owe and spent over 40 hours on phone trying to sort. Complaint promised some update within 28 days but on day 29 and nothing. Manager on phone advised my bank was to blame as they recalled payments which didn’t exist. My bank knows nothing but they won’t provide references or any info that would aid an investigation. Utterly disgraceful and cruel company. Now being told 8 weeks before they have to respond despite them admitting fault in mistaking 1500 for 500. Apparently have no checks in place to make sure things balance Reviewed on: 31st January 2024

Terrible company

Terrible company, poor communication, if anything goes wrong with your account they will charge you late fees rather than get in contact in writing to say there is a problem, and their customer service and complaints team are arrogant and rude. I would not touch them with a barge pole. Reviewed on: 9th January 2024

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