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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (572 reviews)

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4.87

Based on 572 reviews, last reviewed 3rd Mar 2026

111% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Better than my solicitor! Everyone who I spoke with, from the super helpful women answering the phones to everyone who helped when my solicitor let me down. They were compassio... Read more Reviewed on: 3rd March 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

Vernon Building Society Mortgages reviews (572)

Review of the Vernon Building Society, Mortgages:

Great service

Calls were answered promptly. Staff were polite, patient and knowledge. The whole process was very smooth and I received progress updates throughout. Great service throughout. Reviewed on: 10th March 2023

Friendly

Always get to speak to the right person quickly, no pressing of different numbers. The staff are all very patient and explain everyhing clearly Reviewed on: 13th April 2021

Reply from Vernon Building Society Hi John, Thank you for your kind words. Glad we're able to assist you so well. Mark Response date: 14th June 2021

They are helpful from start to finish and very effective and hence efficient

Nothing more to tell they just take care of your business Reviewed on: 13th April 2021

So easy to deal with

We almost lost the house that we were hoping to buy because the bank we approached for a mortgage was so slow. The Vernon stepped into the breach and processed our mortgage at lightening speed, meaning that we did not loose our purchase. The Vernon’s mortgage team could not be more helpful, and we have no hesitation in recommending them to others. Reviewed on: 13th April 2021

A real lifeline

At an age when most no longer had mortgages, circumstances meant we needed one. We were dealt with professionally, sympathetically and efficiently. What more can one ask for? Reviewed on: 13th April 2021

Local service

Always approachable in all aspects of loan Reviewed on: 13th April 2021

Fantastic

It feels like a family, very friendly and easy to contact and talk is excellent Reviewed on: 10th April 2021

Reply from Vernon Building Society Hi Colin, Thank you for your kind words. Glad our service is helpful to you! Mark Response date: 14th June 2021

Great Building Society

Would take a mortgage with them again. Friendly staff ready to answer to any questions! Reviewed on: 2nd April 2021

Mortgage Services

Very efficient service, shame about the use of a 'one size fits all' deed of assignment, most of which is not applicable for a holiday let. Reviewed on: 15th March 2021

Excellent

Highly impressed with the personal approach of both Chris and Neil. Knowledgeable , helpful, and extremely efficient Reviewed on: 11th March 2021

Reply from Vernon Building Society Hi Ian, Glad that our retention team were able to assist you so well. I shall make sure to pass on your kind words to Neil and Chris. Mark Response date: 14th June 2021

Excellent Service - Great Mortgage

All the contact I have had with the Vernon have been helpful and the cost of my mortgage is low compared to the Vernon's competitors. What more could anyone want? Reviewed on: 10th March 2021

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