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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (572 reviews)

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4.87

Based on 572 reviews, last reviewed 3rd Mar 2026

111% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Better than my solicitor! Everyone who I spoke with, from the super helpful women answering the phones to everyone who helped when my solicitor let me down. They were compassio... Read more Reviewed on: 3rd March 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

Vernon Building Society Mortgages reviews (572)

Review of the Vernon Building Society, Mortgages:

No nonsense, straight to the point.

No nonsense, straight to the point. Staff always pleasant and ready to help. Always get an appointment to suit ourselves. The opening times could be better I.e. weekends not everybdy can make weekdays as they have to work too. So Saturdays would be better if they could open. Reviewed on: 27th January 2025

Excellent

Like: Could not have had a better service from every possible viewpoint. Very friendly staff. No reservations and nothing could have been improved upon Reviewed on: 16th February 2021

Reply from Vernon Building Society Hi Mr & Mrs Waldron, Thank you very much for your feedback. I'm glad we were able to assist you so well. Mark Response date: 14th June 2021

5/5 for customer service

Always very helpful and staff will go out of their way to provide good service. Reviewed on: 6th February 2021

Good strong and professional advice. Lady I dealt with (don't think I am allowed to give her name) felt more like a friend at the culmination to our decision.

got this the wrong way round. See above for review. Title. Great company to work with. Reviewed on: 2nd February 2021

Incredibly personable service in a turbulent time, thank you!

I was really keen to stay with The Vernon, because when the pandemic struck and nobody knew what the future would hold, I felt that they understood me as a customer and wanted to do everything possible to alleviate our concerns. At this time I had spoken to a woman called Kathy who had called me back and been really efficient. When our mortgage was then due to be renewed I had a fantastic service from Diana and was pleased to be able to stay with The Vernon on a decent fixed rate. There's a lot to be said for feeling like a person rather than a statistic and because of that I have stayed with The Vernon. Reviewed on: 2nd February 2021

Reply from Vernon Building Society Hi Anna, This is some fantastic feedback for us to receive, thank you! I will make sure that this is passed on to both members of staff who assisted you. Mark Response date: 14th June 2021

The most human Bank I have ever dealt with

You can ring them up on the phone or pop into branch and you know who you are dealing with , they don't use jargon and talk to you on your level. Reviewed on: 1st February 2021

Simply the best motgage provider

Great products excellent service and outstanding staff with human touch Reviewed on: 1st February 2021

Best mortgages

Had good mortgage experiance with vernon great products with excellent staff Reviewed on: 1st February 2021

A Good Friend

I have lived in Stockport for over 60 years and throughout that time Vernon have always been there for those times that you need some expert friendly advice. Especially so regarding a mortgage . They are and always have been A GOOD FRIEND !! Reviewed on: 1st February 2021

Always a pleasure to deal with.

Whenever I make contact with the Vernon everything is handled in a very efficient manner with a high degree of customer service evident. Reviewed on: 1st February 2021

Understanding and helpful

The Vernon treat you as a person and not a number. I needed someone to take a view on the mortgage application because of age and family and rather than just box tick they looked at the person. Good old fashioned lending. Reviewed on: 1st February 2021

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