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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (572 reviews)

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4.87

Based on 572 reviews, last reviewed 3rd Mar 2026

111% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Better than my solicitor! Everyone who I spoke with, from the super helpful women answering the phones to everyone who helped when my solicitor let me down. They were compassio... Read more Reviewed on: 3rd March 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

Vernon Building Society Mortgages reviews (572)

Review of the Vernon Building Society, Mortgages:

Great service

Calls were answered promptly. Staff were polite, patient and knowledge. The whole process was very smooth and I received progress updates throughout. Great service throughout. Reviewed on: 10th March 2023

Fantastic

Happy to help attitude from Cathy Wood on dealing with our mortgage query Reviewed on: 13th March 2019

Friendly and Helpful

Always friendly on the phone and always happy to help Reviewed on: 10th March 2019

Caring

Being able to speak to a person - usually the same person each time Reviewed on: 8th March 2019

Not yet completed

I am unable to give a total review at this point as our application is still being processed Reviewed on: 1st March 2019

Application still on going

Up to now my experience with Vernon Building Society has been very good but I do not feel in a qualified position to answer on the complete experience as it is still on going. There was a valuation on our property last Monday but we have heard nothing. Reviewed on: 1st March 2019

Reply from Vernon Building Society Hello Derek. Thank you for your comments about your experience with us up to now. We appreciate you will have a better idea of the overall service at the completion of your customer journey with us and we look forward to your feedback at this point! Response date: 12th March 2019

Poor service and lack of understanding of customer needs.

Requests not actioned correctly nor quickly. Staff seem to have little idea about systems and requirements. Poor response time to questions raised. Difficult to speak to individuals via telephone and call back requests not actioned. Reviewed on: 8th February 2019

Helpful

Very easy to deal with in Laymans terms and not complicated Reviewed on: 6th February 2019

Compassionate

When one leaves a message on a direct line number one should be phoned back Reviewed on: 5th February 2019

Excellent

Good communications with staff always helpful Reviewed on: 4th February 2019

Satisfaction

I am happy with level of service provided Reviewed on: 4th February 2019

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