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Virgin Money: Regular Savings reviews

Name: Regular Savings
Rating: 4.02 (58 reviews)

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4.06

Based on 58 reviews, last reviewed 2nd Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

57%

19%

12%

Latest highest rating:

5

Excellent bank. Great savings rates,brilliant service and an excellent app. Highly recommended. Reviewed on: 2nd April 2025

Latest lowest rating:

1

Untrustworthy bank, awful staff If you care about your savings keep away. Bank stores are so few that when you have issues you won’t get resolution. Reviewed on: 19th November 2022

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About this product

Virgin Money Regular Savings reviews (58)

Review of the Virgin Money, Regular Savings:

They do NOT have a 4.16 score

Go to Trustpilot and see for yourself where they are the very lowest rated on the site for a very good reason. Customer service is abysmal and shockingly rude. Thats only if you get through to someone. Twice after being on hold for an hour they then cut me off. They make it extremely difficult to get your money back from savings, cannot do it online, cannot get through by phone, closest branch hours away. Please, please dont risk your money with them, there are better offers out there. Reviewed on: 10th March 2022

satisfied

happy with the rate compared to banks Reviewed on: 14th September 2016

Fine

No problems, friendly service, good interest rates. Reviewed on: 12th September 2016

So far, so good..

Well since I've got to submnit between 32 and 4096 characters I'd better be the prverbial monkey at the typewriter; so far, so good.. Reviewed on: 7th September 2016

New customer so very little experience

Too new to form view so waste of time asking me to submit review when I have no real experienc Reviewed on: 6th September 2016

Just what I need when I need

Getting a virgin ISA was such a simple and straightforward purpose. I love the fact that everything can be set up online. All information was clear and there were lots of options to choose from Reviewed on: 6th September 2016

Best rate available from household name

Easy to set up online. Good rate happy to recommend. Reviewed on: 2nd September 2016

0% Transfer deals.

I applied for a credit card for a 0% transfer offer. I got the card but on applying to transfer debts from another credit card was responded with 'There is a problem'. I was unable to easily get through on the phone so re applied with the same result. Some months later I was offered another transfer deal but when I applied, again on line through my account, it too was turned down. I did not want to spend time ringing up as I like to conduct my business on line . I haven't bothered using the card and would cancel it if I could easily do that online. A waste of time. Reviewed on: 1st September 2016

Simple straight forward transaction

Information was very helpful in my deciding to invest with virgin as well as rates at the time being favourable Reviewed on: 1st September 2016

Not very competitive rates at present

I have been unable to find an attractive savings rate (compared to other providers) on your Virgin site so unlikely to remain with you. Reviewed on: 1st September 2016

Saving that suits me

I save with Virgin Money through a Help to Buy ISA and Save to Buy A/C. I chose Virgin Money as they had one of the best rates at the time and I also liked that I didnt need to go into a branch to set up my account/s or to manage my account/s. I recommended Virgin Money to around 4 of my friends who now have similar saving accounts. The only thing I don't like is that there is no app for my phone to be able to easily log in and out. I've never spoken to anyone at Virgin Money so I can't really comment on customer experience in that sense, but I am always kept informed by email which suits me. Reviewed on: 1st September 2016

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