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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.11 (268 reviews)

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4.11

Based on 268 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

5

Cash isa I made an account and then downloaded the app. Not checking for nearly a year the app didn’t work. Called virgin and they were amazing with helping me... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

You cannot even get the reviews right . You cannot even get the reviews right . NO I AM NOT WRITING IT AGAIN. Reviewed on: 9th July 2025

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Cash ISA reviews (268)

The most modern of banks

Love Virgin banking - website always fresh - and easy to operate online - usually up in the top 10 for interest rates... I love using Virgin for savings Reviewed on: 7th December 2018

Best Bank

I like Virgin Money as they are an open and transparent financial institution . Customer care and satisfaction is their top priority, with the added benefit to customers of the Virgin Lounge. Brilliant idea. Reviewed on: 7th December 2018

Virgin Money Cash ISA - Great company with good values, excellent interest rates

I really like Virgin Money. They Virgin Money Lounges are great, a bit of peace and quiet in the city, what a boon for customers. The staff are always friendly. They have market leading interest rates and I'm really happy with customer services and the online banking offering. Reviewed on: 7th December 2018

Best Easy access ISA rates

I've had an ISA with VM for many years, and they are consistently up there with the better rates on ISAs at the moment. One niggle is their decision this year to make their regular saver product a branch only option, This is a huge step back from what has always been a great online banking experience. Reviewed on: 7th December 2018

Only pleasant surprises here

Being kept in the picture about Virgin's future was brilliantly reassuring. Got to say we were more used to floundering around the small print with other banks. Great early, clear, reassuring information about the future of our accounts. We're very pleased. Reviewed on: 7th December 2018

Thumbs up for your cash!

I use a Virgin Cash ISA as it is always good rates, easy access, simple to understand and the information clear. Great product! Reviewed on: 7th December 2018

Virgin refused to close my wifes isa

my wife recently instructed Virgin to close her ISA account and transfer the funds to her current account. When nothing happened she contacted Virgin, and was told that closure had been denied because "There was a Discrepancy in her Signature". No attempt was made to contact her at the time in spite of them having her phone number on file. My wife spoke to them and authorised me to discuss it with them on her behalf. After a phone call lasting 35minutes which achieved nothing, I was left holding the line with no one coming back to me. Eventually Virgin's answer was to require my Wife to write in yet again, to provide yet another sample of her signature PLUS two documents to prove her ID. Amazingly, virgins Customer "Service " Dept stated that even then she could not guarantee that the funds would be released. We await the outcome!! do not touch this dreadful bank. Reviewed on: 4th December 2018

Reply from Virgin Money Let's take a look at this for you Geoff. If your wife can email her details to [email protected] we can take it from there. Thanks, Holly Response date: 5th December 2018

the worst experience

the worst experience with any financial institute I have ever had. I do not believe they handle your data correctly, on each call they request your full name, DOB, place of birth, mothers maiden name, account number and sort code. in this day and age this is way behind the current accepted procedures and a huge risk to each and ever customers. Please consider a different company for any of your financial requirements. Reviewed on: 8th November 2018

Virgin Money Exeter

The staff are always helpful, friendly, honest, polite, engaging, warm, welcoming. Business is conducted in a private room away from listening ears Reviewed on: 6th November 2018

Virgin ISA

Happy with virgin, online really easy to access information and when you phone up always dealt with quickly and efficiently Reviewed on: 5th November 2018

Reply from Virgin Money That's great to hear, thanks for taking the time to send us your feedback. If you need anything just get in touch. Thanks, Holly Response date: 6th November 2018

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