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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (798 reviews)

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3.79

Based on 798 reviews, last reviewed 13th Jun 2025

50% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

11%

19%

Latest highest rating:

5

Would 100% recommend Great experience and easy to use the app, when I’ve had to contact them it’s always been easy Reviewed on: 13th June 2025

Latest lowest rating:

1

Disgusted with fees Purchased a product from an overseas seller and while I understand there are international transaction fees I wasn't expecting $130 for a computer to ... Read more Reviewed on: 11th March 2025

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About this product

Virgin Money Credit Cards reviews (798)

Review of the Virgin Money, Credit Cards:

Default notice by mistake!

I have 2 credit cards, one with Capital which I’ve had no issues with and the second with Virgin. When I initially got my card I made a purchase of £700 on an office desktop which froze my account so I rang Virgin and they resolved the issue an hour later being able to make the purchase, which was the first issue nothing major and easily sorted by their team. A month goes by and my app and online account is blocked which initially disrupted my payments I was told a couple of months later I could use a sort code and account number with a reference to pay via my bank direct, they also told me they blocked my account because I needed to send them identification 3 months after using my card which I found rather unusual, assuming this is something they should have done when applying not after using it 3 months later. To top it off my app and online account is still blocked having been told various times through the year it was a mistake and is now resolved safe to say it isn’t a year later. I’ve now received 3 letters, 2 dated the 10th of March and 1 the 12th of march. One tells me I am late on 2 payments, yet my most recent statement tells me I have no fees and I only owe for the following month coming and then the third letter tells me my accounts gone to default and I owe the full amount on my account. After all this I’ve rang and an hour in the team at Virgin said it’s a mistake and admitted fault and they are now in the process of trying to reverse the default notice which will impact my credit file for the next 6 years. I’ve been told I’ll be called back again twice now but with my original issue still standing a year later I’m not looking forward to the final outcome. Reviewed on: 18th March 2024

Easy and simple process

Looked to complete a balance transfer with my Virgin credit card via their app. Got partially through the process and then was asked to contact them. Had to wait about 5 minutes but the advisor was extremely helpful and then took me through the rest of the application. It was simple and easy to do and now I just need to wait for the approval via an email. Reviewed on: 25th July 2024

virgin altanic credit card

Held virgin altanic credit card for years since 2019/2020 just for collecting points for daily shopping. It is free and wider accepted as it is a Mastercard. When I visited France in May, I discovered the card has a free spending within EU zone, that just made my day as I have just closed my Barclay card no long ago. Very handy, which means outside of UK spending also can collection points, what a great value! Reviewed on: 7th June 2024

Poor communication

I endured many phone calls and many errors and generally broken lines of communication and wrong information. Despite many letters phone calls and emails I was compensated for their errors but was left very scarred by the experience would never use them again. Reviewed on: 4th June 2024

Virgin money good reputable company

Virgin money good reputable company Reviewed on: 3rd June 2024

Money Transfer Credit Card

Never heard of a Money Transfer Credit Card before but found an excellent, long no-interest card from Virgin which has really helped me out a lot. Excellent product and easy to apply for. Reviewed on: 31st May 2024

Twice ( and now I’m on holiday ) my card has been bl...

Twice ( and now I’m on holiday ) my card has been blocked , access to the website blocked and not once a text or a warning. And we think a cashless society is the way to go. Not with Virgin it isn’t. I’m was escorted to a money change to change currency to pay a bill. And now no one can be reached as it’s out of hours. Brilliant service!!! B Reviewed on: 28th May 2024

Exceptional experience with Virgin Money

I applied for a Virgin Money credit card about a year ago, and I was thoroughly impressed with the entire process. The application was straightforward, and I received acceptance quickly, which was a pleasant surprise. The efficiency of the process demonstrated Virgin Money's commitment to customer satisfaction. Moreover, the customer support was outstanding. Whenever I had queries or needed assistance, the support team was prompt, knowledgeable, and genuinely helpful. Virgin Money provided relevant products tailored to my needs. I was offered an installment plan, which has been incredibly convenient for managing my finances. Additionally, they continuously provide new offers that add value and flexibility to my financial planning. Overall, my experience with Virgin Money has been exceptional. Reviewed on: 24th May 2024

A reputed company.

A reputed company. I've few of their products and all their customer service is always excellent. Thought their products can get sometimes expensive. I've lost my card few times and got it straight away. Someone tried to use it and it was blocked. Thank god for that. Reviewed on: 23rd May 2024

Appalling company

Gave a wrong password by mistake on phone back in February. Virgin money have requested I post in ID and proof of address. I have done this twice. I also went in a Virgin money branch and they emailed it to them. They still say they haven't got it. Rude unhelpful staff. Had the phone put down a few times. They refuse to send statements but have taken large sums by direct debit. The only reason I care is that this account should be in credit due to a holiday refund. Despite complaints and numerous phone calls they are refusing to close the account and refund the money. Worst company I have ever dealt with. I am at a loss what to do next. Reviewed on: 21st May 2024

Applied for a credit card at the beginning of May wh...

Applied for a credit card at the beginning of May which I needed for a family holiday for the end of the month. Even called in after I got accepted to clarify my situation and was guaranteed that card should be with me by then, as cards take 7-10 days to arrive. Waited patiently for the card since the 4th May, and yesterday (the 20th), was the 10th working day as well the day the card was meant to arrive. Still nothing came through. Decided to call the support number to get an update on my situation as I believed there could be a possible delay with the delivery or things of such and the operator blocked the card without my consent, although me telling her not to do so as I’d rather wait a day or two for possible delays and she told me that I will have to wait all over again for the new requested card. Had to cancel the holiday due to this. These people are not reliable and careless for customers needs. APPLY FOR A DIFFERENT CREDIT CARD IF YOU CAN. Reviewed on: 21st May 2024

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