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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.96 (801 reviews)

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3.85

Based on 801 reviews, last reviewed 22nd Jan 2026

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

11%

19%

Latest highest rating:

5

Easy to use app. Easy to use app. But shame about delays on updates. Reviewed on: 22nd January 2026

Latest lowest rating:

1

This bank has one of the worst service out there. This bank has one of the worst service out there. We have banked with them for over 65 years. The credit card cancels transactions without notificatio... Read more Reviewed on: 21st August 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Credit cards reviews (801)

Review of the Virgin Money, Credit cards:

Please don’t use This card

My card got hacked so I cancelled the card. Asked for a new card to be sent out . Card was sent to the wrong address, when I contacted them to ask where my card was they wouldn’t tell me the address it was sent to. They just said it wasn’t sent to the address I asked. I Tried the same process again giving them my address 3 times making sure they had the correct address. Again the same thing happened, I’ve never had an issue receiving mail at this Address, it’s now been one month no card. Tried several times to resolve the problem and the consultants were of no help whatsoever. This card has a few good things going for it in the rewards program but thats about it. This is the first review I’ve ever wrote custom service is the worst, once your card is locked from being hack you cannot access to see any transactions. I wanted to cancel my card and pay out the balance but couldn’t access my profile to double check the transactions. End of the day worst experience cannot recommend this card whatsoever Reviewed on: 10th February 2025

Good cashback when using Credit Card

Credit Card gives the opportunity to use cashback. There's a good variety of shops that offer cashback when using Virgin Money Credit Card. I've never had a problem with this card. Reviewed on: 5th September 2024

Amazing balance transfers

Amazing balance transfers, super simple process and 0% interest Reviewed on: 24th August 2024

Easy and simple process

Looked to complete a balance transfer with my Virgin credit card via their app. Got partially through the process and then was asked to contact them. Had to wait about 5 minutes but the advisor was extremely helpful and then took me through the rest of the application. It was simple and easy to do and now I just need to wait for the approval via an email. Reviewed on: 25th July 2024

virgin altanic credit card

Held virgin altanic credit card for years since 2019/2020 just for collecting points for daily shopping. It is free and wider accepted as it is a Mastercard. When I visited France in May, I discovered the card has a free spending within EU zone, that just made my day as I have just closed my Barclay card no long ago. Very handy, which means outside of UK spending also can collection points, what a great value! Reviewed on: 7th June 2024

Poor communication

I endured many phone calls and many errors and generally broken lines of communication and wrong information. Despite many letters phone calls and emails I was compensated for their errors but was left very scarred by the experience would never use them again. Reviewed on: 4th June 2024

Virgin money good reputable company

Virgin money good reputable company Reviewed on: 3rd June 2024

Money Transfer Credit Card

Never heard of a Money Transfer Credit Card before but found an excellent, long no-interest card from Virgin which has really helped me out a lot. Excellent product and easy to apply for. Reviewed on: 31st May 2024

Twice ( and now I’m on holiday ) my card has been bl...

Twice ( and now I’m on holiday ) my card has been blocked , access to the website blocked and not once a text or a warning. And we think a cashless society is the way to go. Not with Virgin it isn’t. I’m was escorted to a money change to change currency to pay a bill. And now no one can be reached as it’s out of hours. Brilliant service!!! B Reviewed on: 28th May 2024

Exceptional experience with Virgin Money

I applied for a Virgin Money credit card about a year ago, and I was thoroughly impressed with the entire process. The application was straightforward, and I received acceptance quickly, which was a pleasant surprise. The efficiency of the process demonstrated Virgin Money's commitment to customer satisfaction. Moreover, the customer support was outstanding. Whenever I had queries or needed assistance, the support team was prompt, knowledgeable, and genuinely helpful. Virgin Money provided relevant products tailored to my needs. I was offered an installment plan, which has been incredibly convenient for managing my finances. Additionally, they continuously provide new offers that add value and flexibility to my financial planning. Overall, my experience with Virgin Money has been exceptional. Reviewed on: 24th May 2024

A reputed company.

A reputed company. I've few of their products and all their customer service is always excellent. Thought their products can get sometimes expensive. I've lost my card few times and got it straight away. Someone tried to use it and it was blocked. Thank god for that. Reviewed on: 23rd May 2024

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