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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (788 reviews)

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3.71

Based on 788 reviews, last reviewed 26th Feb 2025

50% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Money transfer card Opened a money transfer card at a 0% rate. Everything went smoothly. Reviewed on: 26th February 2025

Latest lowest rating:

1

Please don’t use This card My card got hacked so I cancelled the card. Asked for a new card to be sent out . Card was sent to the wrong address, when I contacted them to ask whe... Read more Reviewed on: 10th February 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Do you have a Virgin Money credit card? If you do then you can help other customers make good financial decisions by leaving a Smart Money People review.

Virgin Money Credit Cards reviews (788)

Review of the Virgin Money, Credit Cards:

Please don’t use This card

My card got hacked so I cancelled the card. Asked for a new card to be sent out . Card was sent to the wrong address, when I contacted them to ask where my card was they wouldn’t tell me the address it was sent to. They just said it wasn’t sent to the address I asked. I Tried the same process again giving them my address 3 times making sure they had the correct address. Again the same thing happened, I’ve never had an issue receiving mail at this Address, it’s now been one month no card. Tried several times to resolve the problem and the consultants were of no help whatsoever. This card has a few good things going for it in the rewards program but thats about it. This is the first review I’ve ever wrote custom service is the worst, once your card is locked from being hack you cannot access to see any transactions. I wanted to cancel my card and pay out the balance but couldn’t access my profile to double check the transactions. End of the day worst experience cannot recommend this card whatsoever Reviewed on: 10th February 2025

Difficult to contact

Did not follow instructions re. direct debit I am deaf so cannot telephone.Wrote to them.They did not even acknowledge.I have binned them Reviewed on: 4th May 2024

I often travel transatlantic so a virgin credit card...

I often travel transatlantic so a virgin credit card has offered lots of travel perks Reviewed on: 2nd May 2024

Issues travelling with travel credit card

Very disappointing customer service and process in place for international travellers. I took out the travel credit card for the purpose of travel and currently in country with another month of travel pending. I have accidentally input my pin wrong and they have blocked the card. I am required to go to an ATM and use the pin services except that feature is not available for international cards in the country in Asia that I am in. I have explained this to over 6 customer service reps over the phone at the help centre and they are all clearly reading off a script and not grasping the fact that this not feasible and cannot offer any solution. Surely if they are going to offer travel credit cards to customers they need alternative process in place to offer card security but be able to remove pin blocks when travelling as this can leave people in difficult situations not able to access money and apple pay is not always widely accepted depending where you are so you can not rely on that for all transactions. I have had to use google, online forums and tik tok to find solutions as the virgin customer service team cannot offer any human empathy that this is a real life situation that needs resolve. Reviewed on: 26th April 2024

Fantastic communication

Fantastic communication, easy transaction, easy link to pay , total peace of mind Reviewed on: 12th April 2024

Default notice by mistake!

I have 2 credit cards, one with Capital which I’ve had no issues with and the second with Virgin. When I initially got my card I made a purchase of £700 on an office desktop which froze my account so I rang Virgin and they resolved the issue an hour later being able to make the purchase, which was the first issue nothing major and easily sorted by their team. A month goes by and my app and online account is blocked which initially disrupted my payments I was told a couple of months later I could use a sort code and account number with a reference to pay via my bank direct, they also told me they blocked my account because I needed to send them identification 3 months after using my card which I found rather unusual, assuming this is something they should have done when applying not after using it 3 months later. To top it off my app and online account is still blocked having been told various times through the year it was a mistake and is now resolved safe to say it isn’t a year later. I’ve now received 3 letters, 2 dated the 10th of March and 1 the 12th of march. One tells me I am late on 2 payments, yet my most recent statement tells me I have no fees and I only owe for the following month coming and then the third letter tells me my accounts gone to default and I owe the full amount on my account. After all this I’ve rang and an hour in the team at Virgin said it’s a mistake and admitted fault and they are now in the process of trying to reverse the default notice which will impact my credit file for the next 6 years. I’ve been told I’ll be called back again twice now but with my original issue still standing a year later I’m not looking forward to the final outcome. Reviewed on: 18th March 2024

Good app, lets you do most things, but has in the pa...

Good app, lets you do most things, but has in the past shown the wrong balance whilst their system is updating. Reviewed on: 16th March 2024

Got a great interest free deal and great customer se...

Got a great interest free deal and great customer service to help resolve when there were problems Reviewed on: 11th March 2024

Treated like criminal - I was victim of £18k fraud

My credit card has £18k of fraud. I only found this out when I checked my credit report. I called them and they refuse to talk to me unless I post them in ID documents. They also locked my logins. I begrudgingly posted them anow they demand I post them proof of my old address which is near impossible for me to obtain. I work in compliance, and this is gravely irresponsible on their behalf. The request is also more than overreach of what they need. They can easily access all this electronically. I cannot begin to describe the stress this has caused me. Please think long and hard before using this organisation. They are not on your side and treat you like a criminal when you are the victim of fraud. Reviewed on: 11th March 2024

Points make prizes!

Took out a virgin Atlantic points credit card and the introductory offer was amazing. Whilst there is an annual fee to pay, this is more than offset by the upgrade / companion voucher that we received after 3 months! The airlines continue to accumulate and we can look forward to entry of travel in the future! Reviewed on: 4th March 2024

oh my dear what a real pain in the backside this com...

oh my dear what a real pain in the backside this comapny is to deal with any problems. always a glitch or a computer error, wrong department, i dont understand you, im not autorised to deal with this , i cant help you, log into the app (the reason im calling is i cannot do so) i have never heard so many excuses or poor operatives for a supposedly good company. once this is all sorted never again. Reviewed on: 18th January 2024

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