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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.78 (816 reviews)

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3.78

Based on 816 reviews, last reviewed 14th Aug 2026

133% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

11%

20%

Latest highest rating:

5

Quick balance transfer card Needed a quick balance transfer card for short term purchase with lowest fee and 3 year 0% - Virgin had the best deal on offer and the process of borr... Read more Reviewed on: 14th August 2026

Latest lowest rating:

1

Unprofessional behaviour by senior investigators Till two weeks ago they were great, they blocked me from the app so couldn’t view statements, staff rather blame the customer than investigate why thi... Read more Reviewed on: 18th July 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Credit cards reviews (816)

excellent

easily find what information i'm looking for, from promotional offers to easy payements Reviewed on: 27th January 2019

great service

Easy to use online, very helpful staff over the phone, great offers. What more can I say? Would highly recommend Reviewed on: 27th January 2019

No app

Why dont you have an app to make things simpler ? Reviewed on: 26th January 2019

Reply from Virgin Money Hi Adam, we don't currently have an app but it is something we're working on. We'll share news and when it will be available as soon as we can! Thanks, Jane Response date: 29th January 2019

Easy to use website

I have found that the Virgin Money credit card website is so easy to use and always a quick response to any questions asked or transaction entered Reviewed on: 26th January 2019

Simple, straightforward and efficient

Always find virgin credit cards very easy to service. Website is user-friendly; fast and reliable balance transfers and great communication regarding offers. Reviewed on: 26th January 2019

Excellent customer service.

I paid off my balance. The process was quick and easy. The service was excellent. Reviewed on: 26th January 2019

Quick & Easy Balance or Money Transfer

I was financially stuck in Rio, Brazil after having my personal banks debit cards cloned and accounts almost emptied and even though I was abroad I was able to do 2 very fast money transfers to enable me to enjoy my holiday before getting home and sorting out the bank card scam successfully and retrieving all lost funds. Reviewed on: 26th January 2019

Sudden credit decrease decisions following increase, no App, bad customer service line

I wouldn't exactly say they are the best on the market to be quite honest. Called them, they increase your limit and wihtin less than 20 days decrease it leaving you high and dry after you cancel you other cards. Poor customer service line, NO app. Hardly the best as they claim. Reviewed on: 25th January 2019

Reply from Virgin Money Hi Tessie, so I can look into this can you email your details to [email protected]? Thanks, Jane Response date: 26th January 2019

Trouble free

I recently contacted Virgin customer services when I lost my credit card and they where very helpful in first cancelling lost card and sending replacement without any hassle. Reviewed on: 25th January 2019

Good service, poor tech!

I sign in and use facilities on my phone... very frequently everything stops working; drop down menus don’t work pages won’t load... where’s the easy to use APP? I bank with nationwide and their banking APP is fantastic! Fingerprint log in, simple easy to use layout, everything works a treat... Currently I wouldn’t consider switching current accounts, if you want my money get with the times!!! Reviewed on: 25th January 2019

Reply from Virgin Money Hi there, we don’t have an app at the minute but are actively working on one. We’ll share news and when it will be available as soon as we can! Thanks, Jane Response date: 26th January 2019

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