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Virgin Money: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.25 (95 reviews)

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2.08

Based on 95 reviews, last reviewed 4th Nov 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

25%

65%

Latest highest rating:

5

Was taken into hospital virgin money sorted out all... Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Latest lowest rating:

1

When is travel insurance NOT travel insurance ? I took out a Silver annual multi-trip policy with Virgin UK july 22nd. I fell at work august 4th, fractured my elbow and rang to update them of my med... Read more Reviewed on: 30th August 2024

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About this product

Virgin Money Travel Insurance is available for annual multi-trip or a single trip.

Virgin Money offer three levels of travel insurance. Red is the lowest cost policy with a £100 excess per person. Silver is mid-range and has an excess of £75 per person. Gold is the highest cover level with £50 excess per person.

Virgin Money Travel Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Travel Insurance reviews (95)

Review of the Virgin Money, Travel Insurance:

Was taken into hospital virgin money sorted out all...

Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Clowns..SAVE YOUR MONEY, DONT USE VIRGIN INSURANCE TRAV

Made a claim with their travel insurance policy. Online form does not work. Rang service number and they said its fine they got the details. Claim submitted Oct 23 and one response since, now Jan 24. Waste of time, DO NOT BUY, save your money, your money will be better off with a smaller unknown company compared to these clowns. Reviewed on: 17th January 2024

AVOID!!!

This is a scandalous insurance service fronted by the household name, Virgin. When it comes to making a claim via Virgin's appointed agent "Claims Settlement Agencies Ltd, a Gallagher Bassett company" the service is appalling. Everything I've read in other negative reviews about this service (poor website claim system that does not work, an average of 4 weeks to get an email reply, emails poorly written, difficult to reach by phone.......etc) is TRUE. I first made my claim for a cancelled holiday (following a family death) on the 28th July 23. Today (30th Nov 23) I'm only 50% of the way through my claim (according to their website), but with no reliable or professional communications from CSA ltd, there seems to be no end in sight. To date I have raised complaints with CSA, promised a response within 3 days, but nothing. I have also raised the complaint direct with Virgin Money (2 emails, no response). I finally reached the Virgin complaints department by phone and they said they couldn't handle the complaint as it was nothing to do with them. They then transferred my call to CSA Ltd, who couldn't help me and promised a manager would call me back (I'm still waiting). I've had a Virgin Insurance policy for 4 years, this is my first claim and I wish I'd read others reviews before renewing. AVOID VIRGIN TRAVEL MONEY INSURANCE, so far it's been worthless when called upon. Reviewed on: 30th November 2023

NEVER AGAIN

I was taken ill the day before we would have flown to Portugal for 40th Wedding Anniversary. 31st October. I have just return from Hospital 24th November having had a Colostomy. I have tried various ways to fill in a claim form - IMPOSSIBLE Virgin portal does not work. I was told to go to CSAL - they have been taken over by a company who don't have any phone numbers You have to send e mails. ABSOLUTE RUBBISH. Its a minefield. I have given up before I start. Shame on You Virgin, Don't waste you money on this company. Reviewed on: 28th November 2023

Competitive

Virgin Travel Insurance provides comprehensive coverage options, competitive pricing, and efficient customer service. I appreciate the ease of purchasing a policy online, as well as the transparency of the coverage details. The company offers a range of plans to suit different travel needs, from basic coverage to more comprehensive options that include trip cancellation, medical expenses, and baggage protection. Overall, I feel Virgin Travel Insurance seems to provide peace of mind to travellers, when looking for reliable travel insurance. Reviewed on: 24th August 2023

Excellent Customer Service

Great attention to detail and fantastic customer service experience. Reviewed on: 14th July 2023

Absolutely Diabolical !!!!

Thank God it only cost me just short of £50 to find about this set of scamming B******S !! The lady on the phone was really lovely when I tried to get a refund. (Ann in Southend). Her manager however !!!. I only wish I had read these reviews before I spent my money. Already 4 of my friends who are seeking travel insurance for their holidays have said they will not be buying from Virgin. The shift manager who was working today, (Wednesday 15th March , early afternoon), is responsible for costing the Virgin Share holders money !!!!. Silly boy !!. It will continue to cost you until I get satisfaction. It would have been so simple to appease me. I am on a crusade. !! Reviewed on: 15th March 2023

Unusable

The advantage is that you have the confidence to travel because you have travel insurance but it is with Virgin so it is more or less worthless Reviewed on: 22nd December 2022

Horrible customer service

This is the nasty bank that is trying to be as rude as possible Reviewed on: 19th November 2022

Absolutely shocking service.

Had to make two claims 6 weeks ago and still nothing back. No responses, claim portal does not work, way over on the promised claim response periods and zero communications from a complaint I made regarding the service despite the automated response giving a timescales for a response. Don’t waste your money using Virgin Travel Insurance. Nothing but wasted time, incredibly poor service and zero communication. Still waiting despite having to email my claim because their claim portal doesn’t work, them knowing about it and STILL not bothering to fix it!! Reviewed on: 13th September 2022

The worst insurance company on the market

This is the worst insurance company I have come across, I have been a customer for over 10 years paid every year, last year I changed the insurance cover from a personal to a family insurance, my insurance runs from March to March each year. I have now just been away on holiday in August and became ill and also had my wedding ring stolen, I called Virgin to make a claim and they informed me my policy ran out a week before I went away and said that they had sent out a renewal letter, I explained no renewal letter was received and that my policy is usually March to March so why did it run out in August?....they stated when I changed the policy from private to family the policy dates changed but this was not explained at the time and no renewal letter was received, the attitude I received from customer services was disgraceful, telling me all of their other customer received their renewal letter with no problems, usually these insurance companies are hungary for your money so I do not understand why a reminder letter was also not sent after a couple of week after no response if they had sent the first letter out also why they did not send an e-mail reminder that the policy was running out, in the past it was an automatic renewal and I was under the impression it would have been the same once again, I just can't believe I have been a loyal customer for over 10 years and when I do make a claim they inform me my policy ran out the week before. it is totally unacceptable to change the renewal dates, not make sure contact is made regarding the renewal given they changed the dates and also stopped automatically renewing the policy and then when I call the lady on the phone has no empathy, all you get is attitude saying it is your responsibility to make sure you have insurance which is a completely ignorant attitude towards a situation which is of virgin insurance makings by moving the goal posts. do not use this company! they have lost a life long customer in me and also all of my friends and family, for the small claim they have refused they will lose a lot more money in terms of lost business however I do not suppose that matters to the wealthy owners as long as they continue to trick clients into spending money and not paying out on claims. policy number MF/VM/V05257/25393707 Just incase Virgin try to state this is not a review from a former Virgin customer! Reviewed on: 23rd August 2022

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