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Waggel: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (1244 reviews)

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4.74

Based on 1,244 reviews, last reviewed 7th Aug 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Easy experience, and good deal. Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really g... Read more Reviewed on: 25th March 2025

Latest lowest rating:

1

Scam insurance, great until you make a claim. Initially I was really happy with how good their website was to use, how good the price was and everything seemed great that was until making a claim ... Read more Reviewed on: 7th August 2025

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About this product

Waggel offer lifetime pet insurance policies.

There’s a £0 excess option available and you can get free vet, behaviour and nutritionist video calls as part of your Waggle pet insurance policy. Waggel cover treatment costs associated with dental-related accidents and illnesses.

Waggel pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Waggel before, you can also leave a review and share your experience.

Waggel Pet insurance reviews (1244)

Review of the Waggel, Pet insurance:

SCAM SCAM SCAM!

SCAM SCAM SCAM! Please please please do not insure your pet with Waggel it’s a complete scam and is runned by unprofessional people. I’m never one to write review but will do my utmost best to expose Waggel Pet Insurance. They will do their best not to pay out for any condition whatsoever. My French Bulldog got an eye ulcer before Christmas while he had his head out of the window – he had eye surgery which cost £8k. Submitted the claim to Waggel and they said that is a pre-existing condition! They have no empathy or emotion…please please please do not use Waggel. I have emailed the CEO of Waggel to express my concerns: [email protected] And to Hannah: [email protected]. And guess what……no reply! Stacey, Rebecca and Mareia from Waggel are all completely unprofessional and don’t have no knowledge. Waggel will remove notes from Vets reports and will not disclose all the notes to make it a pre-existing condition so they don’t pay out. They have put on my profile for my French Bulldog that his pre-existing condition is Brachycephalic Ocular Syndrome. ALL FLAT FACE BULLDOGS HAVE THIS CONDITIONS. I urge you to stay away from Waggel – you may think it’s cheaper but in the long run you will pay the price. Please use well established companies like ManyPets or PetPlan so much more better. As a result of Waggel declining the claim will have to re-mortgage my house to pay the £8K vet bill. If you need any further help or guidance before you think of signing up to Waggel please email me and will be happy to explain my experience with Waggle: [email protected] Mareia – no need to reply to this review by stay it is a pre-existing condition! It’s a copy and paste job! Will refer to Financial Ombudsman Service and small courts claim. _____________________________________ See below email sent to CEO: Sent: 02 January 2024 19:02 Subject: Fw: FORMAL COMPLAINT - URGENT DISPUTING EYE ULCER CLAIMS Dear Andrew, Happy New Year! Firstly, would like to introduce myself as a policy holder at Waggel. I have been dealing with Waggel for my claims and its been nothing but stressful and mentally exhausting. I have dealt with Stacey, Rebecca and Mareia from your team. Waggel are still refusing to pay out for Bear's claim for an eye ulcer with Mareia from your complaints department giving no explanation for my complaint raised other than my dog has Brachycephalic Ocular Syndrome. This is legally not right to decline my claim as all Pugs, Bulldogs have this condition from birth. If this is the case Waggel should not be insuring this kind of breed? My personal conditions are outlined below and reasons why my dog got the eye ulcer as per my email on the 23rd Dec (please kindly see below). Andrew - can I also bring this to your attention from The Ralph Clinic - who did Bear's eye surgery: I apologise for not being able to sort this out sooner for you as I am sure it has caused a lot of undue stress over the past two weeks. I can see that the insurance company has included part of my statement in their reason for exclusion, however, they have left out the end of the statement where I stated that I do not believe that the entropion caused Bear's ulcer. I will write to them in more detail to dispute this for you, as Bear's underlying conformational abnormalities (brachycephalic ocular syndrome) are not unique to him, and affect every brachycephalic dog from birth to some degree. This case was the deterioration of an infected corneal ulcer, rather than the type of ulcer that is caused by lower medial entropion. Thank you for your patience, please leave this with me for now and I will get back to you as soon as I have more information for you. Kind regards, Reviewed on: 4th January 2024

Good value dog insurance

I have just insured my second Labrador with Waggle which has proved to be good value compared with other providers. Reviewed on: 18th September 2020

Helpful insurance who actually care!

From the ease of doing everything on their well laid out website to the perks of the discounts and freebies this insurance has it all! And when I actually had to make a claim it was the SIMPLEST thing I have done for my dog!! The social media aspect also means you can keep up with what the company is doing and the Facebook group is just a paws-itive group for likeminded owners! I recommend to anyone who asks and will be sticking with Waggle for the rest of my dogs life. Oh and the Christmas card to my dog was too much- made us all smile. Thanks Waggle! Reviewed on: 18th September 2020

New customer, won't be going anywhere else

I'm a new pet owner, had our dog for 9 months now and been with Waggel for the duration; I feel what I pay in exchange for the cover I receive, coupled with how friendly the community is and how easy it was to sign up means I won't be looking anywhere else for pet insurance anytime soon! Reviewed on: 18th September 2020

Insurance that gives you extra

Love the interface. There's loadds of free offers and discounts for members and the free video call vet is a idea. Reviewed on: 18th September 2020

Easily accessible

Easily accessible and coherent. Thanks! Reviewed on: 18th September 2020

So easy to sign up, great communication, impressed

Read reviews that said how easy it was to sign up for insurance. I didn't really believe how uncomplicated it was until I tried it for myself. All information is in an easy to read format. I haven't needed to make a claim, but so far I'm very imressed. Reviewed on: 17th September 2020

A decent affordable insurance for my Cat

I was a bit stuck as my previous insurance didn’t cover my Cats needs. He is a pedigree and I would need help with vets bills if he needed more than everyday treatment. Reviewed on: 17th September 2020

Best pet insurance ever

Very easy to join and straight forward. Happy with waggel! Reviewed on: 17th September 2020

Great cover, great price

I searched for many hours for suitable pet insurance for my Dachshund puppy. Everywhere I looked didn't offer suitable cover or it was completely unreasonable in price. A friend recommended Waggel and I wasn't disappointed. Great Price, great cover and fab website. I have recommended Waggel to all of my friends. Reviewed on: 17th September 2020

No forms!

Easy and straightforward with no forms. Reviewed on: 17th September 2020

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