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Waggel: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (1245 reviews)

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4.73

Based on 1,245 reviews, last reviewed 23rd Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Easy experience, and good deal. Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really g... Read more Reviewed on: 25th March 2025

Latest lowest rating:

1

Worst pet insurance ever! Waggle refused to pay our claim for an emergency vet treatment when our dog had breathing problems. Referred it to a pre existing condition when our d... Read more Reviewed on: 23rd January 2026

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About this product

Waggel offer lifetime pet insurance policies.

There’s a £0 excess option available and you can get free vet, behaviour and nutritionist video calls as part of your Waggle pet insurance policy. Waggel cover treatment costs associated with dental-related accidents and illnesses.

Waggel pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Waggel before, you can also leave a review and share your experience.

Waggel Pet insurance reviews (1245)

Review of the Waggel, Pet insurance:

SCAM SCAM SCAM!

SCAM SCAM SCAM! Please please please do not insure your pet with Waggel it’s a complete scam and is runned by unprofessional people. I’m never one to write review but will do my utmost best to expose Waggel Pet Insurance. They will do their best not to pay out for any condition whatsoever. My French Bulldog got an eye ulcer before Christmas while he had his head out of the window – he had eye surgery which cost £8k. Submitted the claim to Waggel and they said that is a pre-existing condition! They have no empathy or emotion…please please please do not use Waggel. I have emailed the CEO of Waggel to express my concerns: [email protected] And to Hannah: [email protected]. And guess what……no reply! Stacey, Rebecca and Mareia from Waggel are all completely unprofessional and don’t have no knowledge. Waggel will remove notes from Vets reports and will not disclose all the notes to make it a pre-existing condition so they don’t pay out. They have put on my profile for my French Bulldog that his pre-existing condition is Brachycephalic Ocular Syndrome. ALL FLAT FACE BULLDOGS HAVE THIS CONDITIONS. I urge you to stay away from Waggel – you may think it’s cheaper but in the long run you will pay the price. Please use well established companies like ManyPets or PetPlan so much more better. As a result of Waggel declining the claim will have to re-mortgage my house to pay the £8K vet bill. If you need any further help or guidance before you think of signing up to Waggel please email me and will be happy to explain my experience with Waggle: [email protected] Mareia – no need to reply to this review by stay it is a pre-existing condition! It’s a copy and paste job! Will refer to Financial Ombudsman Service and small courts claim. _____________________________________ See below email sent to CEO: Sent: 02 January 2024 19:02 Subject: Fw: FORMAL COMPLAINT - URGENT DISPUTING EYE ULCER CLAIMS Dear Andrew, Happy New Year! Firstly, would like to introduce myself as a policy holder at Waggel. I have been dealing with Waggel for my claims and its been nothing but stressful and mentally exhausting. I have dealt with Stacey, Rebecca and Mareia from your team. Waggel are still refusing to pay out for Bear's claim for an eye ulcer with Mareia from your complaints department giving no explanation for my complaint raised other than my dog has Brachycephalic Ocular Syndrome. This is legally not right to decline my claim as all Pugs, Bulldogs have this condition from birth. If this is the case Waggel should not be insuring this kind of breed? My personal conditions are outlined below and reasons why my dog got the eye ulcer as per my email on the 23rd Dec (please kindly see below). Andrew - can I also bring this to your attention from The Ralph Clinic - who did Bear's eye surgery: I apologise for not being able to sort this out sooner for you as I am sure it has caused a lot of undue stress over the past two weeks. I can see that the insurance company has included part of my statement in their reason for exclusion, however, they have left out the end of the statement where I stated that I do not believe that the entropion caused Bear's ulcer. I will write to them in more detail to dispute this for you, as Bear's underlying conformational abnormalities (brachycephalic ocular syndrome) are not unique to him, and affect every brachycephalic dog from birth to some degree. This case was the deterioration of an infected corneal ulcer, rather than the type of ulcer that is caused by lower medial entropion. Thank you for your patience, please leave this with me for now and I will get back to you as soon as I have more information for you. Kind regards, Reviewed on: 4th January 2024

Great experience

Very easy and straight forward from the start to finish. Helpful and easy to do. Reviewed on: 16th September 2020

Wagging my tail

Very good service with online support, I actually spoke to a human being!!! Reviewed on: 16th September 2020

How per insurance should be

So simple to set up, no hidden snags. Just tap tap tap and bam, insurance sorted. Reviewed on: 16th September 2020

Faultless!

Haven’t been able to fault Waggel, good to know from my only interaction they were clearly caring on a personal level. Reviewed on: 16th September 2020

User friendly

A very easy to use website with no hidden extras Reviewed on: 16th September 2020

So easy to set up and such easy information

So far great! Love you can get free consultations with vet over the web! Reviewed on: 16th September 2020

People friendly helpful and committed

As a enior citizen and not being very computer literate I found our staff so easy to talk to and gave me a great plan for my very loved cat Milo can not thank them enough. Reviewed on: 16th September 2020

Waggel the way forward

If you are getting thoroughly fed up of being penalized every year by the usual pet Insurance companies?. Especially when your dog has been in good health with no claims!. I found Waggel not only easy and straightforward to use but an added bonus you can also save on various other pet related items. Would recommend you try something new and exciting, also more personalized to you and your pet. Reviewed on: 16th September 2020

A clearly explained and comprehensive policy ideal for my cat

Waggel came very highly recommended and having considered a few others, I believe Waggel to be the best. I especially like that all their policies are for the lifetime of the animal, it is comforting to know that my cat will still be covered when she reaches old age. Reviewed on: 16th September 2020

Comprehensive, easy value for money

Great communication, easy to navigate options and excellent value. I saved over £120 with better benefits. Recommended to my son who also bought insurance for his dog. Reviewed on: 16th September 2020

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