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Zempler Bank : Business account reviews

Name: Business account
Rating: 4.82 (8527 reviews)

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4.81

Based on 8,527 reviews, last reviewed 21st Jan 2026

7400% increase in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

They have always been there as a bank. They have always been there as a bank. Exceeded my expectation Reviewed on: 21st January 2026

Latest lowest rating:

1

no customer care or focus, least professional team no customer care or focus, least professional team Reviewed on: 21st January 2026

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About this product

Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with reliable banking solutions.

This review account was formerly for Cashplus, who rebranded to Zempler Bank on 9 July 24.

If you have used Zempler Bank , please leave a review on Smart Money People so other businesses can hear about your experience.

Zempler Bank Business account reviews (8527)

Review of the Zempler Bank, Business account:

Transparent Banking

As a Post Office the bank charges are charged at the point of the transaction and completely transparent. Reviewed on: 7th March 2023

Safe, simple and relevant

Provide simple yet safe banking. Reviewed on: 21st January 2026

What I mostly is : instant payment notifications, ab...

What I mostly is : instant payment notifications, ability to freeze/unfreeze cards, capture receipts, categorise transactions and pre-approved tools for bookkeeping. Reviewed on: 21st January 2026

Excellent service Always on the top.

Excellent service very helpful never disappoint Reviewed on: 21st January 2026

Good online platform, always quick reliable

Good online platform, always quick reliable Reviewed on: 21st January 2026

Mostly good, with some intractable issues

Overall my experience has been great with Zempler, but there were/are a couple of issues that never quite got resolved. I had one client whose payroll system was unable to process their payment to me, and apparently it only affected me and another Zempler worker. The payment would be refused and they'd have to manually deposit the money. The other issue kept occuring where if a direct debit failed once, it would cancel the direct debit arrangement and then it was seemingly impossible to reinstate the direct debit with the same recipient. Zempler support insisted it was due to the DD id that was provided, but it seemed to affect different recipients, and I've never had such a situation with other banks. I just ended up giving up (paying the money from a non-Zempler account) after passing messages back and forward between the DD recipient and Zempler support to no avail. Reviewed on: 21st January 2026

Simple banking needs and reasonable cost

Simple banking needs and reasonable cost Reviewed on: 21st January 2026

been with them since they transitioned from Cashplus...

been with them since they transitioned from Cashplus -- easy to do business with and seem to just get on with what they need to do Reviewed on: 21st January 2026

Excellent overall service and experiance

We have had a very good experience and service with Zempler Bank. Reviewed on: 21st January 2026

Account Set up and Security Challenges

Security is very strict and sometimes it feels a little overkill but if it's got to protect my account, I can cope with it. I do believe, however, that some measures can be improved during the account set up or recovery. Reviewed on: 21st January 2026

Simply does what is expected of a business account

Everything works as it should, no unexpected fees or costs or surprises that I have experienced with other business accounts Reviewed on: 21st January 2026

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