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Zempler Bank : Business account reviews

Name: Business account
Rating: 4.82 (8550 reviews)

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4.81

Based on 8,550 reviews, last reviewed 22nd Jan 2026

8350% increase in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Been with Zempler for a long time. Been with Zempler for a long time. Back when they were cashplus. There service is excellent Reviewed on: 22nd January 2026

Latest lowest rating:

1

no customer care or focus, least professional team no customer care or focus, least professional team Reviewed on: 21st January 2026

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About this product

Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with reliable banking solutions.

This review account was formerly for Cashplus, who rebranded to Zempler Bank on 9 July 24.

If you have used Zempler Bank , please leave a review on Smart Money People so other businesses can hear about your experience.

Zempler Bank Business account reviews (8550)

Review of the Zempler Bank, Business account:

Simple and straightforward

We have a small business and started with Cashplus very early on. We have been on the journey as they transitioned to Zemplar. The service has constantly improved during that time. We especially like the feature that notifies your phone of each transaction. I find this very helpful. Perfect for small business. Simple and straightforward. Reviewed on: 9th April 2025

IT IS VERY N5 STAR SERVCICE

IT IS VERY NICE TO USE THIS BANK, EASY TO TRANSFER Reviewed on: 21st January 2026

Perfect. Aaaa plus good rating

Perfect aaaaa plus good great banking Reviewed on: 21st January 2026

Transparent, communicative and quick to help.

Simple to use, the bank were very helpful tracking down incoming payments from Denmark when the payee had not correctly followed the payment instructions. Zemplet Customer services are easy to talk to and don’t leave you waiting. The fees are easy to understand and reasonable. Put simply, they have helped my business to run and grow. Reviewed on: 21st January 2026

Safe, simple and relevant

Provide simple yet safe banking. Reviewed on: 21st January 2026

What I mostly is : instant payment notifications, ab...

What I mostly is : instant payment notifications, ability to freeze/unfreeze cards, capture receipts, categorise transactions and pre-approved tools for bookkeeping. Reviewed on: 21st January 2026

Excellent service Always on the top.

Excellent service very helpful never disappoint Reviewed on: 21st January 2026

Good online platform, always quick reliable

Good online platform, always quick reliable Reviewed on: 21st January 2026

Mostly good, with some intractable issues

Overall my experience has been great with Zempler, but there were/are a couple of issues that never quite got resolved. I had one client whose payroll system was unable to process their payment to me, and apparently it only affected me and another Zempler worker. The payment would be refused and they'd have to manually deposit the money. The other issue kept occuring where if a direct debit failed once, it would cancel the direct debit arrangement and then it was seemingly impossible to reinstate the direct debit with the same recipient. Zempler support insisted it was due to the DD id that was provided, but it seemed to affect different recipients, and I've never had such a situation with other banks. I just ended up giving up (paying the money from a non-Zempler account) after passing messages back and forward between the DD recipient and Zempler support to no avail. Reviewed on: 21st January 2026

Simple banking needs and reasonable cost

Simple banking needs and reasonable cost Reviewed on: 21st January 2026

been with them since they transitioned from Cashplus...

been with them since they transitioned from Cashplus -- easy to do business with and seem to just get on with what they need to do Reviewed on: 21st January 2026

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