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Zopa reviews

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Rated Excellent 4.93/5

Zopa reviews

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 101,932 product reviews

Average score of 4.93/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Zopa have trended negatively over the past 90 days

Latest positive rating

4/5

Decent app but needs more functionallity.

Decent app but needs more functionallity such as 'Joint accounts' ability to transfer into a specific pot from a linked account via the existing 'pull' function.

{"display":"rosemary s","full_name":"rosemary s","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1065311.png"}}'s avatar
Smart Saver
rosemary s 3rd October 2024

Latest negative rating

1/5

Customer service are total time wasters who can bare...

Customer service are total time wasters who can barely speak English

{"display":"christine f","full_name":"christine f","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072565.png"}}'s avatar
Smart Saver
christine f 20th November 2024

About Zopa

Zopa Bank is an award-winning financial services provider.

Zopa Bank launched in 2020. In 2005, Zopa built the first ever peer-to-peer lending company. After 16 years of delivering positive returns for our investors, the P2P lending side of the business was closed in 2021 so the team could fully focus on Zopa Bank.

Zopa Bank offer personal loans, credit cards and savings accounts and a handy app to manage your money 24/7.

Zopa at a glance

Reviews for Zopa

Showing 11 of 101932 company reviews Last reviewed within 7 days

Customer service are total time wasters who can bare...

Smart Saver 20th November 2024

Customer service are total time wasters who can barely speak English

Rated Terrible 1/5
Read more product reviews

Dont not use - trapped as cant transfer my balance

Credit Card 26th October 2024

Dont not use...it is impossible to transfer balance from Zopa to another card provider. You are trapped with them due to how they have there... Dont not use...it is impossible to transfer balance from Zopa to another card provider. You are trapped with them due to how they have there system set up. Its non UK compliant Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 4/5

    Decent app but needs more functionallity.

    Decent app but needs more functionallity such as 'Joint accounts' ability to transfer into a specific pot from a linked account via the existing 'pull' function.

    {"display":"rosemary s","full_name":"rosemary s","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1065311.png"}}'s avatar
    Smart Saver
    rosemary s 3rd October 2024
  • 1/5

    Poor Service and one the worst someone ever treated me

    Prior to speaking to one of Zopa Car Finance staff, I filled an online form Money Supermarket, the car finance company that was recommended was... Prior to speaking to one of Zopa Car Finance staff, I filled an online form Money Supermarket, the car finance company that was recommended was Zopa's Car Finance and I filled the application online and I was pre-approved with 100% guaranteed and I received a text message that one of their staffs will call me. Few minutes after the text I received a call a guy called Dave regarding car finance. As soon as he heard my voice, you could tell he was disappointed, I (guess not the kind of voice or accent Dave can't stand). So, as I was asking a question about a discount deal that Uber and Toyota have at this very moment, I basically asked him if Zopa Car Finance provides car finance to buy car from dealers such as Toyota. He straight concludes we are not going to offer you the finance you looking for. For some reason, Dave seems to be disturb by who I am as a person more than anything else, and has to enforce the power he had even though his approach was very unprofessional. You would expect a company or a business of magnitude Zopa Car Finance to get it right as a business with both their staffs and principles to treat people with dignity, respect and professionalism rather than their personal feelings or dislikes to certain people. If a business is tolerating and accommodating staffs such as Dave who have an inner agenda, you wonder and start questioning whether the business have any ethics and principle or it is there to marginalised certain sections of society. Oh! and Dave told me, after our phone conversation, you will receive a feedback and you can tell us about your experience, which I never received. Well! I wouldn't be surprised, if he withheld the customer feedback so that I wouldn't be able to leave a feedback on his conduct on the phone. There is something dodgy about the bloke. My message is in order to avoid the disappointment, indignity, humiliation, unworthy and how badly I was treated on the phone, I will urge you to avoid Zopa Car Finance, especially Dave. Read more Read less

    {"display":"Y Manne","full_name":"Y Manne","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1062306.png"}}'s avatar
    Car Finance
    Y Manne 26th September 2024
  • 5/5

    Zopa is a great company.

    Zopa is a great company. They look after their customers. I enjoy paying them as they are a fantastic credit provider

    {"display":"Maria Owens","full_name":"Maria Owens","avatar":{"url":"\/assets\/uploads\/avatars\/users\/668724.png"}}'s avatar
    Credit Card
    Maria Owens 23rd September 2024
  • 5/5

    So easy...

    So easy to set up an account and manage it on their app and great rates too!

    {"display":"Gareth Evans","full_name":"Gareth Evans","avatar":{"url":"\/assets\/uploads\/avatars\/users\/735594.png"}}'s avatar
    Smart ISA
    Gareth Evans 22nd September 2024
  • 5/5

    good very nice good not change

    good not changing goid verry good

  • 1/5

    Bought a car wasent happy with condition and when I...

    Bought a car wasent happy with condition and when I trying to return car was delayed and basically told I have to have car in... Bought a car wasent happy with condition and when I trying to return car was delayed and basically told I have to have car in the condition I sent photos and evidence of my complaint got treating messages about my credit file being effected did return car to garage for before my first payment was due so had no car and still ended up having to pay my finance after Read more Read less

    {"display":"Alan davis","full_name":"Alan davis","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Alan davis 6th September 2024
  • 5/5

    Zopa makes saving easy AND enjoyable!

    Zopa makes saving easy AND enjoyable! There access and boost pots allow me to manage my money in different ways, making it possible to plan... Zopa makes saving easy AND enjoyable! There access and boost pots allow me to manage my money in different ways, making it possible to plan ahead for any of life's unexpected costs that may arise, whist also getting the most out of the money I do wish to lock away. The app is very easy to use, and you can see all of your savings clearly. I have never needed to contact Zopa directly, so I can't say that I have experience with dealing with their customer service, but I think the fact that I have never needed to contact them speaks for itself! I recommend Zopa regularly to my friends, and will continue to do so! Read more Read less

    {"display":"Ffion Kilby","full_name":"Ffion Kilby","avatar":{"url":"\/assets\/uploads\/avatars\/users\/662535.png"}}'s avatar
    Smart Saver
    Ffion Kilby 4th September 2024
  • 5/5

    App is easy to use with good accessible features, Su...

    App is easy to use with good accessible features, Support were good and quick to solve problems. Interest rates good. Easy to transfer to external... App is easy to use with good accessible features, Support were good and quick to solve problems. Interest rates good. Easy to transfer to external accounts. Feature allowing see all account on front page of app. Read more Read less

    {"display":"Hannah J","full_name":"Hannah J","avatar":{"url":"\/assets\/uploads\/avatars\/users\/663145.png"}}'s avatar
    Smart Saver
    Hannah J 4th September 2024
  • 5/5

    Zopa,Responsible lender

    I started my journey with Zopa with a £200 card limit, I used and kept on top of my balance for around 12 months until... I started my journey with Zopa with a £200 card limit, I used and kept on top of my balance for around 12 months until I was offered a modest increase, I could now borrow upto £600 pound which means a great deal of flexibility for me, finally last year my limit was increased to £1300 pounds which is brilliant peace of my in these uncertain economic times. Read more Read less

    {"display":"Davies","full_name":"Davies","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Davies 3rd September 2024

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