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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69089 reviews)

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4.91

Based on 69,089 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69089)

Great customer service

Easy to set up & good value for money Reviewed on: 14th January 2025

Brilliant Service!

Zopa were brilliant for both loans I have taken. Their response was immediate and I received the funds in my account within 2 hours. First class service! I found the whole process easy to navigate and the information was clear and concise. Reviewed on: 14th January 2025

Excellent

Very efficient helpful straight forward very good professional service Reviewed on: 14th January 2025

Apply with ease

Very easy to deal with together a very quick response if you have any queries which I’is what you want as a customer. Reviewed on: 14th January 2025

Very impressed with this company!

What a service! Was the easiest & fastest loan I’ve ever applied for. The application process from a customer perspective was excellent & very easy, however the ID checks were stringent so it’s clear that this is a company that takes customer security/fraud serious which gives peace of mind given criminals are always looking for ways to scam! Well done Zopa Reviewed on: 14th January 2025

Pre Approved and money in minutes

ZOPA were extremely helpful and easy to deal with, including pre approval and money received within minutes - amazing. Reviewed on: 14th January 2025

Brilliant

When needed, the process was #brilliant. Reviewed on: 14th January 2025

Easy to use, great service, love the website and app...

Easy to use, great service, love the website and app both easy to navigate. Would recommend Reviewed on: 14th January 2025

Very smooth transactions always, loan sorted without...

Very smooth transactions always, loan sorted without any stress Reviewed on: 14th January 2025

Excellent customer delivery service.

Excellent customer delivery service. Apply for loan is seamless, quick and once accepted and a customer meet their criteria, your money is paid into your nominated account without delay.. I will definitely apply for a loan with Zopa in the future. Reviewed on: 14th January 2025

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