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Zopa: Smart Saver reviews

Name: Smart Saver
Rating: 4.82 (8149 reviews)

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4.82

Based on 8,149 reviews, last reviewed 17th Jun 2026

89% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Excellent accounts, interest and app. This company provide an app that works and is easy to use. The use of pots to separate savings is valuable to me to keep track of what I want to save ... Read more Reviewed on: 17th June 2026

Latest lowest rating:

1

Very poor customer service. The financial product is as good as any other financial provider, however, their customer service is appalling. You get cut off or passed from person ... Read more Reviewed on: 17th November 2025

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About this product

Zopa Bank have an instant access savings account called Smart Saver.

Smart Saver can be opened with just £1 and you can split your savings into personalised pots using the Zopa Bank app. You can save up to £250,000 across Smart Savings Hub pots.

Zopa Bank Smart Saver account reviews help you find out what it’s like to be a customer. If you’ve used Zopa Bank before, you can also leave a review and share your experience.

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Zopa Smart Saver reviews (8149)

Easy to use, responsive in interest rate movements

Quick set-up and an easy to use app. Interest rates offered are regularly reviewed. Notice account options allow you to boost interest easily. Reviewed on: 31st March 2023

Absolutely brilliant idea

I joined ZOPA last year, love the different savings pots l can have with a variety of competitive interest rates. The app is easy to use and often get the suggestion of other options - no hard sell. Reviewed on: 31st March 2023

Quick and Slick

Really nice app, really easy to use and navigate, and a great savings rate. I like the instant payments - as soon as I send some money over it's in my savings account in a matter of minutes. Haven't had to speak to customer services so don't know about their service levels, but overall I'm a happy customer. Reviewed on: 31st March 2023

Good app and interest

Good interest, nice app and pots functionality is great Reviewed on: 30th March 2023

Great

Great bank and app very friendly Reviewed on: 30th March 2023

Terrible Customer Service

Zopa is a fine company if you want to put money in and get a nice return. However, dont try and contact the customer service on their portal - It is a complete nightmare. I used their own portal chat to ask them why there is no difference between a 95 days interest rate and a 30 day interest rate - nothing that would break ANY security or confidentiality rules. They kept coming back asking for last 4 numbers of paying in bank, wanting full names etc. Absolute BS. What is wrong with saying our interest rates are the same because of . . . . instead of all the running around. Jobsworth and incompetence comes to mind. I have already given notice to withdraw 95day savings and will also be giving notice on the 30day and 7 day savings and move to a company that can at least answer simple questions. 30.03.23 _ additional. It now appears as though the notice periods in the "pots" means nothing. When I went to give notice on the 30 day savings, I was told I dont have access to this for 95days ? When I went to give notice on 7 days savings, I was told I dont have access for 31 days. The people who work in customer service (oxymoron) cant help me and ask me what my "quarry" (sic - query) is. Reviewed on: 30th March 2023

Fastest account I ever opened

After I had downloaded the app, it took me less than 5 minutes to open an account with them and in less than 10 I had some savings there which are already giving me great interest. This is the quickest banking experience I've ever had and in this day and age it should be celebrated Reviewed on: 30th March 2023

Great Savings Rates

Great savings ratescand all on the phone Reviewed on: 29th March 2023

Easy to manage on app and strong rates

The Smart Saver product offers real flexibility with how I want to save and I can do it all on my mobile app. The rates are always strong and I love the feature of being able to create different boosted pots! It lets me keep my finance goals organised while leaving a small emergency amount in their instant access pot so that I can have money and earn a bit of interest but access it immediately if an emergency comes up. Reviewed on: 29th March 2023

Easy to use and good rates

I moved some of my savings to smart saver because of the rates. The auto save feature is really convenient so I don't have to think about it. I can still add whenever I want and have put some of my money in some of the boosted pots. Reviewed on: 29th March 2023

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