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118 118 Money: Personal loan reviews

Name: Personal loan
Rating: 4.76 (4612 reviews)

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4.76

Based on 4,612 reviews, last reviewed 29th Jun 2026

131% increase in 5 star reviews

in the past 90 days

75% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Quick money on the same day, not even noticed the re... Quick money on the same day, not even noticed the repayments going out each month either Reviewed on: 29th June 2026

Latest lowest rating:

1

You want to waste time applying for a loan. 118 Money gave me pre-approval for a loan and accepted my application. They even set up my debit card, but after that, they just kept saying my applic... Read more Reviewed on: 26th June 2026

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About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

Review 118 118 Money: Personal loan now

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118 118 Money Personal loan reviews (4612)

very efficient, i applied for a loan the process was...

very efficient, i applied for a loan the process was quick i was impressed and the updates how to save money show that 118 118 cares for its clientelle to gain financial stability in the long term Reviewed on: 30th March 2026

supportive and understanding

I have had no trouble with 118 and they have been supportive and understanding Reviewed on: 30th March 2026

Very bad customer service experience, 45 minutes on...

Very bad customer service experience, 45 minutes on the the phone to ask for a relief money to be told yes that's fine mr kolber but then going against there word putting myself in finance difficulty Reviewed on: 30th March 2026

Very pleased

Very easy to reply. Decision was made quickly and money was transferred within minutes. Reviewed on: 30th March 2026

Best overall service.

Great experience overall, easy to connect and helpful staff. Reviewed on: 30th March 2026

Fantastic in everyway

Absolutely fantastic in everyway, easy to use App, applying for loan was fast and efficient, 118 118 team are super helpful, would recommend to anyone. Reviewed on: 30th March 2026

Never had a bad experience with 118 118 allways been...

Never had a bad experience with 118 118 allways been there when I needed them been paying off me loan now and winning £1000 would pay it of so I can a fresh Reviewed on: 30th March 2026

Excellent company and brilliant customer service

I applied for a loan which I received, have kept up with payments and due to that I was offered another loan which I could have done with at the time so accepted. Came into difficulty one month and asked to pay late which they accepted as a one off and were extremely helpful and understanding. Best company I have got a loan with and if needed in the future I will apply with 118 118 money again. Reviewed on: 30th March 2026

Customer service ok

Their help center is excellent their response was quick the form was very straightforward and easy to fill everything needed is on the apand my money was deposited same day Reviewed on: 30th March 2026

Its quick and easy application, the only thing is th...

Its quick and easy application, the only thing is they dont do top up loan. Overall is fair Reviewed on: 30th March 2026

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