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Chorley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (346 reviews)

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4.84

Based on 346 reviews, last reviewed 10th Aug 2026

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Great communication! Great communication, portal easy to use. Process was quicker and more efficient than expected. Reviewed on: 10th August 2026

Latest lowest rating:

1

WE had a mortgage refused due to our workshops been... WE had a mortgage refused due to our workshops been to close to our house. Reviewed on: 5th March 2025

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About this product

Chorley Building Society offer mortgages to new and existing members.

Whether you’re moving home, buying to let, remortgaging or purchasing your first property, Chorley Building Society have a range of products to choose from.

Chorley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Chorley Building Society before, you can also leave a review and share your experience.

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Chorley Building Society Mortgages reviews (346)

Attentive, efficient and friendly

Excellent experience working with Candice Regan who was thoroughly professional, attentive, clear in communications and committed to providing superior customer support. Fantastic attitude and very friendly. Thank you. Reviewed on: 15th June 2022

I like honesty..

I found all communications were honest, even if the answer wasn't what I hoped, I knew where I stood. I hope the Society will bring their conveyancing services 'in house' to complete the experience. Reviewed on: 27th March 2022

For the customer

Does the right thing for customers Reviewed on: 1st March 2022

Remortgage

Made the effort to construct a bespoke mortgage for a difficult case and helped us through all phases so we were in a position to proceed Was kind enough to grant a 1 month extension when the mortgage deeds became complicated. Our home was saved by Chorleys personal touch and expertise Reviewed on: 27th February 2022

Saved us at a difficult time

Chorley we’re utterly amazing. They listened to us and gave us such a personal service. They understand personal circumstances and that everything is not cut and dry. They accepted us and gave us a mortgage in what we’re difficult times. I will always be grateful to them and would recommend them to anyone. Thank you. Reviewed on: 18th February 2022

Brilliant - patient and personalised

Candice was so patient with us and really professional. She was clear and thorough in our application and always clearly explained all of our options. We had a few hiccups along the way unrelated to Chorley (COVID and OFSTED) which delayed us sending information back, and Candice was really patient with us throughout these. Reviewed on: 14th February 2022

Mortgages done right!

Chorley are one of the few mortgage providers that in our experience do what they say. Mortgages with common sense and a personal touch included- a refreshing change! Reviewed on: 12th February 2022

Painful

The application process has taken months. The level of detail and box ticking is unreal. I wish I had not embarked on a self build mortgage process. Reviewed on: 29th January 2022

Existing mortgage client

Excellent client interaction, clear and concise. Reviewed on: 10th November 2021

Top Quality Mortgage Process

This is my 3rd new Mortgage now with Chorley and each and everytime the process has been clear, simple and well communicated. The staff are friendly understanding and can’t do enough to help you through the orocess Reviewed on: 5th October 2021

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