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Chorley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.9 (278 reviews)

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4.91

Based on 278 reviews, last reviewed 16th Jan 2026

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Five Star Service. I am delighted with Chorley’s service. Mark Rothwell is an outstanding mortgage advisor, he took the time to make sure I understood the options availa... Read more Reviewed on: 16th January 2026

Latest lowest rating:

1

WE had a mortgage refused due to our workshops been... WE had a mortgage refused due to our workshops been to close to our house. Reviewed on: 5th March 2025

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About this product

Chorley Building Society offer mortgages to new and existing members.

Whether you’re moving home, buying to let, remortgaging or purchasing your first property, Chorley Building Society have a range of products to choose from.

Chorley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Chorley Building Society before, you can also leave a review and share your experience.

Chorley Building Society Mortgages reviews (278)

Review of the Chorley Building Society, Mortgages:

Excellent customer service by knowledgeable staff

Excellent customer service by knowledgeable staff Reviewed on: 5th March 2025

Mark Rothwell was so helpful

Mark Rothwell has been so helpful on changing my mortgage after 2 years. The process he recommended was simple and easy to complete and he was always there to help when I needed to check items with him. Reviewed on: 15th October 2024

Helpful Team

As a mortgage advisor I was happy to recommend Chorley for a client of mine. As a smaller lender in the market I was surprised to see them top sourcing. The team were very helpful and quick to act when needed. Reviewed on: 12th October 2024

I've been with The Chorley now for five years.

I've been with The Chorley now for five years. They've been consistently good value for money and their customer service is fantastic. I feel valued and important to the company whenever I've needed help or advice. Reviewed on: 8th October 2024

Great service

I was looking to change my mortgage and they made the process exceptionally easy for me, whilst still ensuring i had all the information i needed to make an informed choice. Reviewed on: 7th October 2024

Candice was absolutely amazing!

Candice was absolutely amazing! She was always on hand to help us in any way she could. The process of being a first time buyer is daunting, but Candice made us feel so at ease and helped us through the whole process. No matter what our question was she guided us in the best way she could. I would highly recommend Candice. Reviewed on: 17th September 2024

quick to chase money slow to refund

quick to chase money slow to refund Reviewed on: 21st August 2024

Mortgage renewal

I had the bi annual phone appointment with Chorley BS for my mortgage, as always very friendly and knowledgable chat with the advisor (mark) and was steered in the right direction for what suited our needs the best 5 star Reviewed on: 13th August 2024

Superb Mortgage Advisor

Our Mortgage Advisor couldn’t have been any more helpful. She was thorough and went above and beyond to make the process as seamless and simple for us from beginning to end. If we could give 10 stars we would. I wouldn’t hesitate to recommend Chorley Building Society to anyone looking for a mortgage product. Reviewed on: 8th August 2024

The Best People & Service you could ask for

After having a bad experience with an independent mortgage broker and coming close to losing the house purchase, I reached out to Chorley and with mostly the help of Lee in under writing rescued my house purchase I cannot say a=enough how amazing Lee has been managing this through to offer letter given the timescales we where up against but not only that the service received by Lee and Candice was beyond excellent and so personal I cannot say enough how amazing they are at Chorley you work with real people and so quick to respond to you and discuss any concerns .. hope to now be customer for life due to this ........ Lee is an outstanding member of the team can I just say a final thank you Reviewed on: 1st August 2024

Very easy to communicate with.

Very easy to communicate with. Get to talk with real people without a long wait Reviewed on: 9th July 2024

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