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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1308 reviews)

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3.66

Based on 1,308 reviews, last reviewed 6th Sep 2025

50% decrease in 5 star reviews

in the past 90 days

17% decrease in 1 star reviews

in the past 90 days

44%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible interest rates. Terrible interest rates. Cumbersome getting tax info Reviewed on: 6th September 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1308)

No problems at all

Never had any problems with HSBC, the Digital Key thing they added in was a mess and have ended up dropping anyway so that has improved this, otherwise they have been fair, now support Apple Pay and couldn't ask for more. Reviewed on: 25th December 2015

Brilliant bank

HSBC delivers fast efficient service and offers fantastic deals for day to day banking. Recommended for graduates and students Reviewed on: 25th December 2015

Very pleased customer of 3 years

I've been a customer of HSBC for 3 years now, in all this time I've never had a single bad experience with them and have always been treated really well whenever I have any problems or need help with my account, for example when needing to set up online banking. Reviewed on: 24th December 2015

Great Bank

I have been with HSBC since my student days. Generally I have found HSBC to be great. I had an issue once and it was rectified promptly. No complaints from me! Reviewed on: 24th December 2015

long time customer

There are certainly better banks out there if you are looking for a current account that pays interest. However, I have no intention of changing as I have never had any problems and always get good service Reviewed on: 24th December 2015

Branches

Sadly had to leave them as their closed many of their local branches to me. Reviewed on: 24th December 2015

Ok but not improving

The service is OK but the help desk service is not as good as it was once. Reviewed on: 24th December 2015

customer service excellent

Visited the branch recently for help with on-line banking registration. Customer service excellent. Asked to wait one minute as had no appointment. When shown to a desk I explained had to be in M and s to finish food shopping before lunh time. Queries all fully explained in a very timely manner. Reviewed on: 24th December 2015

Great customer service, meets all your banking needs

I've had a bank account with HSBC for over 15 years now, and I wouldn't hesitate to recommend them to other potential customers. Their customer service is very good, despite the dialect of some of the customer services reps being tricky to understand at times. But whenever I've had a query or concern, they've been quick to answer my questions and put my mind at ease. I've had experience with both their student and graduate accounts, I received a free 5 year railcard with the student account which was so useful during my studies. Recently I received a message from the bank regarding an online purchase that had aroused suspicion. Luckily I recognised the website as one I had attempted to purchase from and my payment hadn't gone through. Whilst phoning the bank to unblock your account would irritate some people, on the contrary I felt reassured that HSBC were on the alert for online fraud. It was quick and easy to sort out and hardly took any time. Keep up the great work HSBC! Reviewed on: 24th December 2015

Dependable banking

I have been with HSBC since my days as a student and they have always been helpful throughout helping whenever and wherever they could . Reviewed on: 24th December 2015

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