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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1379 reviews)

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3.76

Based on 1,379 reviews, last reviewed 6th May 2026

13% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

Disgusting customer service I have been a customer of HSBC and my account has been under review since the 18th of April with absolutely no access to my own funds. No explanation,... Read more Reviewed on: 6th May 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1379)

Very good customer service

I had great customer service at HSBC until I opened a new bank account with Santander and they stopped caring for me as a customer even though I didn't want to leave them. Reviewed on: 23rd May 2016

not good!

as a 17 year old i kept getting put into minus money, then as soon as i paid it in the black, they took a fee and put me in red again this went on for months until i closed the account down never to go back! Reviewed on: 19th May 2016

Needs some work doing

It's very much "computer says yes / no" with HSBC. No personal touches at all sadly Reviewed on: 4th May 2016

Easy and reliable

I have loved using HSBC as my bank, I had to add my other half to the bank account and a trip to the bank was needed. HSBC have local branches and people vailable to help and assist. The lady was very helpful and checked and did the paperwork and process very quickly and politely. They look after their customers and they have phone / online / and branch assistace which makes the whole process very helpful and easy. Reviewed on: 26th April 2016

Amazing

Very good customer service. I have never had an issue. Reviewed on: 21st April 2016

Decent

Reliable service worth having. I like HSBC because sometimes i go abroad and can use card there. Reviewed on: 21st April 2016

Contact when something went wrong

Bank made a mistake around payment of a direct debit, initially reluctant to accept responsibility but after speaking face to face with member os staff at branch, matter quickly resolved Reviewed on: 29th March 2016

great if you don't need actual teller service.

The on-line banking is great , really easy to use. However if you go into the bank , someone heads you towards the machines always. The actual peopled cashier points are hidden away around the corner and they don't seem to like anyone using them. Reviewed on: 28th March 2016

Customer Service

I have been with HSBC for 16 years and have found their customer survive to be fantastic even when speaking to call centres. Reviewed on: 28th March 2016

Switching was painful

I decided to take HSBC up on their switching offer, however it was a painful process from start to finish. Very little communication, when I rang up to find out where my bank card was - I was told that one was never ordered. This was for my current account, not sure how I was meant to use it without a card? Telephone banking was a slow process, on hold for up to half hour at a time before getting through to a representative that didn't seem to understand the offer. Overall, although the switch went through, I have not been impressed with HSBC's service. Reviewed on: 28th March 2016

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