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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1379 reviews)

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3.76

Based on 1,379 reviews, last reviewed 6th May 2026

13% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

Disgusting customer service I have been a customer of HSBC and my account has been under review since the 18th of April with absolutely no access to my own funds. No explanation,... Read more Reviewed on: 6th May 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1379)

Best bank account

Great customer service always contacts you about your account any fraud etc Reviewed on: 26th June 2016

Friendly staff, loyal and trusting

I only hold a bank account with HSBC -which has now been for 12 years! Friendly staff, very loyal, keeps your money safe! Reviewed on: 24th June 2016

great customer service 24/7

great company competitive rates always willing to help Reviewed on: 23rd June 2016

Easy to change details

I went into the branch to change my name after I got married. They let me know what documents I would need, and it was all done quickly and easily. Reviewed on: 23rd June 2016

Awful

awful bank to deal with. Customer service is awful and you cannot speak to anyone english. Also expensive bank charges and I just find them really useless Reviewed on: 22nd June 2016

Averagw

Average day to day banking experience Reviewed on: 20th June 2016

Friendly

I always do my banking in the branch and the staff are always helpful and can't do enough for you. Reviewed on: 20th June 2016

Difficult and unfriendly.

I've found HSBC's online banking a nuisance to use, and I hate telephone banking. I feel like I have to run a gauntlet of unnecessary passwords and processes just to access my own money. I've also changed my name, and HSBC has refused to help me until I make an appointment with a local branch. I'm considering moving to a new bank. Reviewed on: 19th June 2016

Bardzo poleca

Ok ok okbok ok wery good ok ok ok ok Reviewed on: 17th June 2016

HSBC is not good

Is bad services, not good choice, night interest Reviewed on: 24th May 2016

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