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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1379 reviews)

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3.76

Based on 1,379 reviews, last reviewed 6th May 2026

13% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

Disgusting customer service I have been a customer of HSBC and my account has been under review since the 18th of April with absolutely no access to my own funds. No explanation,... Read more Reviewed on: 6th May 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1379)

An excellent, speedy service.

Never any mistakes. Speedy courteous service. Reviewed on: 19th February 2016

HELP AFTER BEREAVEMENT

MY HUSBAND DIED SUDDENLY AND HSBC WERE SO UNDERSTANDING AND HELPFUL IN SORTING OUT MY FINANCES AND THE OVERDRAFT OF £2600 THAT I HAD BEEN LEFT WITH THEY STOPPED ALL INTEREST CHARGES WHILST I SORTED OUT MY BENEFITS. THEY KEPT IN CONTACT WITH ME TO CHECK HOW I WAS MANAGING FINANCIALLY AND AFTER ABOUT EIGHTEEN MONTHS THEY INFORMED ME THAT THEY WOULD NOT PURSUING THE DEBT OWED FROM THE OVERDRAFT DUE TO MY MEDICAL CONDITION. THEY ALSO HELPED ME BY ARRANGE A NEW ACCOUNT WITH THEM Reviewed on: 18th February 2016

Good, solid performance from mainly internet use

Been with bank/account for nearly 20 years. No reason to change Reviewed on: 18th February 2016

HSBC

I put money in, I get money out. Other than that, nothing to report! Reviewed on: 18th February 2016

Never had any problems

Have never had problems with HSBC. They keep in contact by letter. The online banking system is easy to use and is secure. I have never needed to think about switching to another bank. Reviewed on: 18th February 2016

Great Day-To-Day Banking

Great for everyday use, but closure of branches past few months is unwelcome news Reviewed on: 18th February 2016

Above the law

Bank has been good too me ,shame about the Mexican money laundering and the "Pathetic" threats about leaving the UK,if you want leave the UK I will help you pack...time to change banks Reviewed on: 18th February 2016

The app is rubbish!

I use the HSBC app to check my bank account every day and it almost always doesn't load or has 'Sorry this service is unavailable' and it drives me up the wall! Reviewed on: 18th February 2016

foreclosed the moment I told em I was redundant

I decided that I needed to inform the bank that I was redundant and looking for work I know that last post is at 4:30 so when the next day after the 3:00 meeting when a letter arrived telling me they had closed my credit line I knew what the "manager" had been typing during our interview I would like to see these tax avoiding gits get their comeuppance Reviewed on: 18th February 2016

overall satisfation since the '60's

from the Midland days to todays digital offering I've had all the advice and guidance to take me through life, from day to day banking to loans, credit cards and savings. My family have followed suit. Reviewed on: 18th February 2016

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