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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

never caused me any hassle or charges

most people complain about their banks - mine has been a pleasure to maintain - everything has been great and I would recommend them as FIRST CLASS BANK Reviewed on: 16th February 2016

excellent and friendly

someone always there to help,even if its due to machines and your xcard, very friendly and helpful Reviewed on: 16th February 2016

Local branch is great but move to another town and the staff are grumpy and rude

Locally staff are great, but if you go into a branch where no one knows you the staff can be rude and belligerent. Reviewed on: 16th February 2016

Helpful staff, always ready to listen

When I've had problems the bank staff have always been willing to listen and help asugh as possible this includes helping me when an item I purchased did not arrive, extending overdraft temporarily and more. Reviewed on: 15th February 2016

bad charges and no overdRFT

BAD CHARGES AND POOR SERVICE I AM NOT A FAN OF THIS BANK I HAVE 1300 A MONTH IN MY BANK BUT THEYV WONT EVEN GIVE ME 100 OVERDRAFT Reviewed on: 15th February 2016

Great account

Great account and very helpful staff when applying too Reviewed on: 15th February 2016

Can't fault the service

The day to day running of my bank account is faultless, whether i am online or visiting the branch to update details or pay money in/withdraw I've not experinced a single hiccup in 22 years of banking with them. The only thing they could improve is their offers are not always as competitive as others on the market Reviewed on: 14th February 2016

Been with hsbc for 12 years, never had problems with them

I like how in comparison to other banks, when I go into the bank itself I am not touched and harassed by sales assistants. The staff have always been helpful and genuine when I have had queries. Reviewed on: 14th February 2016

Easy and professional

I have been with HSBC for around 8 years. It was very easy to sign up and they have always been helpful and professional whenever I needed anything. Reviewed on: 13th February 2016

Average!

I have a normal bank account with HSBC and have been with them many years. They provide adequate service and I've not had any issues with them at all. I find the online banking excellent, I detest the telephone so don't use that service. I recently went to pay a cheque into the bank and found my local branch has closed down, I wasn't aware this was happening. The staff in there were always really lovely but the opening hours were pretty pathetic anyway. I am not sure how I am supposed to deal with cheques now as I have had no information about the closure. My overall review would be that the service is adequate, no more or less than I would expect. Reviewed on: 13th February 2016

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