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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1308 reviews)

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3.66

Based on 1,308 reviews, last reviewed 6th Sep 2025

56% decrease in 5 star reviews

in the past 90 days

17% decrease in 1 star reviews

in the past 90 days

44%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible interest rates. Terrible interest rates. Cumbersome getting tax info Reviewed on: 6th September 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1308)

Thirty years with the bank but the relationship is coming to an end.

The lack of staff in branches has gradually become a real issue. The customer service by phone has always been hit and miss but the knowledgable and friendly staff in the branch were always HSBC's saving grace. With a skeleton crew manning busy banks most customers are now given a quick 'hello' from stressed meeters-and-greeters before being waved towards internet-banking terminals. Fine if you're PC-savvy but unfortunately not everyone is. Reviewed on: 9th August 2015

Good customer service when needed, but disproportionately high charges

I've been with HSBC with over 10 years now, and I've always found the customer service in branch second to none. The telephone and internet services are a little more hit and miss, but on the whole good value. However, the charges placed for unauthorised overdraft/bounced direct debits are disproportionately high, and there is sometimes too much red tape - I've been unable to remove a student marker from my account since leaving university seven years ago, because no one I speak to seems able to do it. Reviewed on: 9th August 2015

Un rewarding

There customer service is fine. But the interest rates are next to nothing with no incentives at all. Reviewed on: 9th August 2015

No benefit to banking with them

I've been with HSBC for years but am seriously considering switching. So many other banks offer incentives for switching but HSBC offer nothing for staying. Interest rates are poor and it's a nightmare if you want to speak to someone - ring them up and you're put on hold before speaking to someone based on the other side of the world, go into a branch and it's filled with machines with no staff to be seen! Reviewed on: 9th August 2015

great experience with HSBC

Always been with HSBC very helpful and give great advice, someone is always willing to help you when you have a problem Reviewed on: 7th May 2015

Does what it says on the tin.

I enjoy being with HSBC, they are reliable and secure. However, my main bug bare about them is that its hard to actually get to a counter at a bank. You seem to get interrogated on arrival at the branch and if it is something that can be solved on the phone you are more or less banned from going upstairs to actually speak to a person. Other than that though, I love how seriously they take my security. It's almost too tricky to transfer and access my money online. They have never given me a reason not to trust them and they do exactly what they say. They are a good, reliable, trustworthy bank, they just seem to shy away from face to face customer service. Reviewed on: 29th April 2015

Great Customer Service

Friendly call center staff who gets straight to the point, in my case informing me to go to a branch. At the branch the staff are just as helpful and normally ones all ways free! Reviewed on: 29th April 2015

HSBC is amazing, easy to access online or visit as there are plenty of stores.

I have a credit card and student account at HSBC. There is plenty of access online, apps and there are plenty of banks around so you can always visit. It is amazing and the staff are incredible, there's always someone available and they're always so friendly and helpful! Reviewed on: 29th April 2015

HSBC are always reliable.

I am so grateful for the ease of contacting and dealing with HSBC customer services. They are always willing to help and answer questions. Reviewed on: 28th April 2015

Best Bank Ever!

HSBC have easily got to be the best bank. If you go into overdraft they let you know by text and give you 24 hours before starting to charge you. Their help in sticky situations are even better. I would definitely recommend this bank to anyone! I first came across them after looking at several banks and I wouldn't regret choosing these. Reviewed on: 28th April 2015

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