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HSBC: Bank account reviews

Name: Bank account
Rating: 3.78 (1349 reviews)

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3.73

Based on 1,349 reviews, last reviewed 20th Feb 2026

1150% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

trustworthy, dependable bank with good incentives fo... trustworthy, dependable bank with good incentives for saving and investing Reviewed on: 20th February 2026

Latest lowest rating:

2

It’s a bank! It’s a bank! That says it all, it’s not here to help people it’s exists to keep people trapped in debt while it earns more money for those that own it Reviewed on: 23rd January 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1349)

ASSISTANCE AFTER BECOMING A WIDOW

AFTER MY HUSBAND DIED SUDDENLY, HSBC HELPED ME SORT OUT MY FINANCES, WORK OUT A BUDGET AND GAVE ME REGULAR UPDATES ABOUT THE OVERDRAFT THAT I OWED TO THEM FROM THE JOINT ACCOUNT THAT I HAD WITH MY HUSBAND, THEY SUSPENDED ANY INTEREST CHARGES AND CANCELLED ANY CHARGES THAT HAD BEEN APPLIED TO THE ACCOUNT. AFTER REGULAR CONTACT ABOUT THIS THEY INFORMED ME THAT THEY WOULD NOT BE PURSUING THE AMOUNT I OWED THEM WHICH I WAS A MASSIVE RELIEF. THEY ALSO PROVIDED ME WITH A NEW ACCOUNT SO THAT ANY BENEFIT PAYMENTS WOULD NOT BEEN USED TO CLEAR ANY OF THE OVERDRAFT DEBT PRIOR TO THEM CANCELLING THE AMOUNT THAT WAS OWED Reviewed on: 30th November 2015

Excellent Advance Bank Account

I have been with HSBC for approximately 15 years and have never had any problems with them. The staff in store and on the phone are always helpful and polite and with the automated systems in most banks this makes everyday tasks easy. Reviewed on: 24th November 2015

Everything you need for day-to-day

I've had my HSBC account for 2 years now, for everyday use it's fantastic, very pleased with all the contact I've had with staff too Reviewed on: 22nd November 2015

I'd probably recommend a more ethical bank to my family.

It's OK however I am looking to switch to a more ethical bank soon. That said I was allowed quite a large overdraft for a number of years without them reducing it or taking it off me, so that is a definite positive as it allowed me to pay off my debts as and when I could. They were also surprisingly decent when I was unemployed for a period of time, I was terrified they would take my overdraft away but it stayed. My current local staff are not the friendliest but the staff in Newcastle are great, and its a really large branch so it never gets overly busy. All in all though I'm a bit uneasy about some of HSBC's practices across the world, so once my overdraft is fully paid off I'll will look to move. Reviewed on: 20th November 2015

no problems

the in bank service is acceptable Reviewed on: 20th November 2015

Friendly bank, brilliant staff.

I have had a current account with HSBC for over 12 years and I can honestly say I have never had a problem. Every issue I have every had regarding bank charges, even late payments as my employer payed me late was resolved with little fuss. The staff are amazing, would never contemplate moving. Reviewed on: 13th November 2015

HSBC is a world class bank

HSBC is a premium bank. It's really secured and they have got many options to customize your bank account. Also it has many branches all over the world. It's like anywhere you go you would definitely get HSBC everywhere. To conclude, it's the most user friendly bank company. Reviewed on: 11th November 2015

Quick Easy Awesome

Efficient, quick, easy, convenient changing of account address. There must be at least 1 HSBC branch near your area. Reviewed on: 8th November 2015

Very Good

I have a bank account and their customer service is great and online banking is very secure and helpful. Reviewed on: 8th November 2015

excellent

Hsbc is a really reliable bank account to join with, has loads to offer and has really helped me out with overdrafts ect.. Would definitely recommend Reviewed on: 7th November 2015

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