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HSBC: Bank account reviews

View other HSBC products
3.66
Based on 1,308 reviews, last reviewed 6th Sep 2025
56% decrease in 5 star reviews
in the past 90 days
17% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
44%
See only 4 star reviews
24%
See only 3 star reviews
10%
See only 2 star reviews
6%
See only 1 star reviews
16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025
D. Joyce's avatar
D. Joyce

Latest lowest rating:

1

Terrible interest rates. Terrible interest rates. Cumbersome getting tax info Reviewed on: 6th September 2025
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RC
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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1308)

They have very helpful and attentive staff and offer good products.

5
HSBC staff are very helpful and attentive and the bank offer a competitive range of quality products. Reviewed on: 23rd April 2015
Egilson's avatar
Egilson

great switch service

4
really quick switch service totally recommend. Reviewed on: 22nd April 2015
Pkant2002's avatar
Pkant2002

great switch service

4
The switch service was great moving over from Natwest fully recommend. Reviewed on: 22nd April 2015
Pkant2002's avatar
Pkant2002

great service

4
My local hsbc bank has very helpful and friendly staff, this is from everything to helping me change or review my products to enabling me to use the cash deposit machine when you only need to deposit cash or cheques during busy periods when the counters are full. Can't praise them enough for all of their help over the 10 years I have banked with them. Well done hsbc. Reviewed on: 20th April 2015
Brooksie's avatar
Brooksie

Wonderful, from Personal Account to Customer Service.

5
An amazing bank that offers many features, well worth joining and I love being with them. Reviewed on: 20th April 2015
Martin Antoszczak's avatar
Martin Antoszczak

Great experience

4
Banking experience always leaves you a bad taste. From long line to inexperienced staff. I never imagine I would say this. HSBC change that perspective for me. The service was fast. I waited only 2 minutes before going to the counter compared to at least 5 minutes to other banks. The staff at the counter always greet you with smile. That made my day as well. What else can I say? That's one of the best experience in 20 years of banking. I would recommend everyone including my family to use HSBC. They're one of the best. You don't have to believe me. Go try it by yourself and come back to tell me if I'm wrong. Reviewed on: 17th April 2015
John's avatar
John

i love hsbc but there small.

2
i really like hsbc, but i dont like the new changes they made to bank to bakn transfer i dont understand why we need to download the app or have a security device to make outside bank transfers. i want hsbc to change their system bank to bank trasfer back to its orginal format. i dont think its unreasonable to request desktop transferring with pcs and macs. i ope sb realzes ho ridiculous their security devices Reviewed on: 17th April 2015
ey53htjshs's avatar
ey53htjshs

good.. friendly and professional

4
i am a small business owner.. initially , i was skeptical about having operation with this bank.. but within a span of 5 years.. cauz of the support and professionalisim of HSBC.. i am very impressed with this bank Reviewed on: 17th April 2015
NSKN's avatar
NSKN

i received helpful information regarding accounts.

4
I received helpful advice regarding the different kinds of accounts. To meet certain conditioned to avoid service charges. There are many options to the kinds of accounts that are available. Reviewed on: 14th April 2015
Heidi Maxham's avatar
Heidi Maxham

ONE star is too much!!

2
terrible. even closing the account was an absolute nightmare. to start, when i opened the account, it was a bait and swtich. lovely intro savings rate that very quickly plummeted into something ridiculously not worth it. i opened this account so i'd have a back up when i travel overseas. before i leave, i call and make sure that i will be able to use the card overseas. i was in thailand and i lost my first atm card and tried to use this one. lo and behold it never worked. i had to finish the rest of my trip with $60 in my pocket. so when i get back home i transfer all the money out and try to close the account. but they wont close it because they need me to change my address to close it. which takes xxx days. i file a complaint. which was never to be on file. i call to inquire about my recent calls, which were never on file. finally, after still not being able to close the account, i get a charge for not having enough funds, because i transferred everything out, to close the account, because hsbc sucks. in the end i finally (hopefully) officially closed the account after totally losing my cool, yelling at the customer service rep on the phone, and demanding that the fee be removed and the accounts be closed once and for all, with written confirmation of all the actions. hsbc is crap. Reviewed on: 14th April 2015
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klw42055

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