Write a review

Go to business site

HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1314 reviews)

View other HSBC products

3.64

Based on 1,314 reviews, last reviewed 18th Dec 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Worst customer service ever experienced, Worst customer service ever experienced, the whole company is a nightmare, do not trust them with your money Reviewed on: 18th December 2025

Read all reviews Write a review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

Review HSBC: Bank account now

Help others make smarter decisions by sharing your own experience.

Write a review

HSBC Bank account reviews (1314)

Rang as soon as suspicious activity was on my card

I had been purchasing games and other various things onlline and not even 30 seconds after i ordered the games hsbc rang to confirm that it was me using my card. I found this very helpful in case there was suspicious activity on my card, i would be content knowing they would ring to make sure straight away Reviewed on: 18th March 2015

Disappointing that such poor customer care exists in this organisation

Misleading information, rude advisors I will never deal with this bank again Reviewed on: 11th March 2015

They closed local branches, unhelpful staff not keen on keeping customers so I've moved to nat west

Been customer with them over 20 yrs, can't pay cheques anymore as local branches have closed, asked for new Internet Banking card got stunned look by cashier like I was talking another language in the end he said dunno. Suspended my credit card due to abnormal transaction that I understand but how about you phone me to prevent embarrassing me store? No longer keen on keeping customers happy so I'm in process of leaving. Reviewed on: 3rd February 2015

Outstanding customer care

Visited Canary Wharf branch today with my partner who needed to open a bank account. The member of staff we dealt with could not have been more helpful. We were very pleased with the assistance we received. Reviewed on: 31st January 2015

Fees are way over the top

I'm really happy with the service but the excess overdraft fees are just too much. It has got to the point where I am terrified of going overdrawn so I rarely use my bank account any more. I draw out my money each month and deal strictly in cash. Reviewed on: 29th January 2015

I have and with HSBC since I was a teenager the staff are always helpful and take the time to make sure you understand

I have always banked with HSBC. I have no issues regarding the service, however I do think they over charge if u accidentally go overdrawn other than that service is fab Reviewed on: 29th January 2015

Not very helpful, very basic.

They made it very difficult to get hold of them and despite them taking charges from my account after they were in the wrong, they refunded the charges but continued to take the interest! Reviewed on: 26th January 2015

The most unhelpful bank I have ever had the displeasure of communicating with.

This bank has no provision for more elderly customers who need a little help to run their accounts. Whilst my father was extremely ill he was forced to read out numbers from his debit card and answer questions even though he had answered all security questions and asked for me to assist him. After his death, we have had to contact this shambles of a bank on numerous occasions to finalise his affairs. Whilst having cause to contact customer services having been locked out of her online account, they make no provision for her difficultyin hearing and although she answered security questions and asked for me to be able to continue to explain what the problem was we were refused. All the internet helpline did was pass us back to customer services. If you like wasting your time speaking to people who have no desire to help and are reading from a script then open an account with HSBC. If you have better ways to spend your time avoid them at all costs. Rude, unhelpful and impersonal. Reviewed on: 19th January 2015

Love this bank - have banked with others but NOW have confidence in my bank

Changed banks and feel HSBC have given me confidence. They text if I'm overdrawn so I can top up account so I won't be charged. Fab service as well Reviewed on: 19th January 2015

Fair at times.

I have had ups and downs with my bank over the 15+ years I have been with them. I have had nasty hidden charges that I was unaware existed, but I have also have a small amount of compassion from the bank. I have been overdrawn on an unarranged overdraft in the past. A couple of times I have explained my situation to the bank, and they withdrew my charges. I am not entirely happy with the set up of charges of unarranged overdrafts. I have argued before that if the money is not in my bank, and I did not ask for an overdraft, why do you allow companies (direct debit for example) to take the money, then rendering my to an obscene charge of £25 for £10 over! I feel this is just a way for the bank to make money off my unfortunate circumstances and have argued with them about it in the past, begging them to not allow any money extra to be withdrawn at any time as I do not want to get into debt of any kind. On another note, i like the online banking, although the little gadget for the password is an utter pain. I have to take it with me everywhere and it's not very pretty and very easy to lose! I have had trouble trying to get a bank card after i've been travelling abroad - it has taken over a month so far and I still do not have the card. Customer service reps I have found to be hit and miss - some will do what they have said, others may tell me one thing and do another. That is frustrating. Overall my experience with HSBC has been hit and miss. They have shown compassion at times by wiping charges when I am in a tough situation, but charges I found to be misleading and unnecessary. Reviewed on: 18th January 2015

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Account
from Smile Bank 3.83 from 104 reviews
Current account
from Metro Bank 4.87 from 10570 reviews
Current account
from Handelsbanken 5.00 from 3 reviews

Want to see more from HSBC?

Stocks and shares ISA
from HSBC 4.76 from 6 reviews
Home Insurance
from HSBC 4.46 from 7 reviews
Regular Saver
from HSBC 4.42 from 25 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub