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HSBC: Bank account reviews

Name: Bank account
Rating: 3.77 (1307 reviews)

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3.67

Based on 1,307 reviews, last reviewed 5th Sep 2025

56% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

DO NOT DEAL WITH THESE PEOPLE. DO NOT DEAL WITH THESE PEOPLE. Absolutely USELESS the lot of them. Complete TIME WASTERS. I had a HSBC creditcard i paid off about 15/20 years ago, ap... Read more Reviewed on: 31st July 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1307)

Poor customer service department

Had an account with HSBC moved abroad was given false info by a rep and returned to find my account closed Shoddy customer service Reviewed on: 19th November 2014

Tremendous levels of service

I have had my account for a long while - and like the level of service that they give me. They seem to be a lot better than the competition for me and wouldn't think of leaving them. Reviewed on: 7th November 2014

Gets a bad rap but ok for me - love the digital offering

The digital offering is comprehensive and simple to use. It also helps as am on the go quite a lot. I would say that calling on the phone is sometimes a bit of a pain Reviewed on: 27th October 2014

Nice mobile app and overall pretty good

I've not had any big issue with them. I really like online and mobile banking with HSBC, feels quite easy. Sometimes feel that they send me too much paper every month, which feels a bit wasteful Reviewed on: 17th October 2014

Helpful and fair

HSBC were fair and helpful when I needed to open an account in the UK. They made it easy for me Reviewed on: 13th October 2014

Good over all bank

This is a very good bank, been with them since i started my paper round at the age of 14. They have kept my money secure as well as checking with my before cancelling my card as my details were stolen. However, once i upgraded to a student account i could not extend my overdraft of £750 Reviewed on: 9th October 2014

Great customer service

Great customer service in branch and over the phone. Would highly recommend Reviewed on: 6th October 2014

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