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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

Excellent app

This review is for the First Direct app Reviewed on: 22nd February 2023

not a helpful or a listener

... never come out with a helpful solutions on credit Reviewed on: 21st February 2023

Simple, straightforward mobile banking

HSBC keep my custom because it's so easy to use the mobile banking app. Reviewed on: 20th February 2023

Great bank

always reliable! Have used it for more than 5 years now. Mobile app a bit clunky, but service always helpful Reviewed on: 20th February 2023

Great app

The app is great, shame the banks are closing though Reviewed on: 20th February 2023

Good bank

Quality service received every time. Reviewed on: 18th February 2023

Moved here from barclays

Moved here from Barclays after a fraud dispute. Find the app for depositing cheques hard to use sometimes Reviewed on: 17th February 2023

This really is the listening bank!

I have been with HSBC for some years now and I remain delighted with them. I am bedridden so all my banking needs have to be met online. HSBC is always available and on the odd occasion that I've needed to phone them, their customer service team is beyond reproach. They are patient, knowledgeable and deal with queries quickly and efficiently. I can't fault HSBC in any way. Reviewed on: 16th February 2023

Does what it says on the tin

HSBC seems to offer great deals to new customers, but not so much for existing customers Reviewed on: 16th February 2023

Love being a HSBC customer

I’ve always been with HSBC, and I love the ease of using the banking app and the support is easy and fast with any issues. Reviewed on: 16th February 2023

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