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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1379 reviews)

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3.76

Based on 1,379 reviews, last reviewed 6th May 2026

13% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

Disgusting customer service I have been a customer of HSBC and my account has been under review since the 18th of April with absolutely no access to my own funds. No explanation,... Read more Reviewed on: 6th May 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1379)

ignore you do not listen do not care/ don't attempt to think they are reasonable or helpful.

uncaring -obstructive do not listen to complaints will give you the run around /pretend they dont know what you are asking. May sort any problems in decades if ever? PLEASE DONT OPEN ANY ACCOUNTS WITH THEM REGRETS YOU WILL HAVE MORE THAN A FEW! Reviewed on: 6th September 2020

Excellent great place to bank

Excellent service trustworthy friendly and helpful staff Reviewed on: 7th August 2020

The best bank for the average person

I have been a customer for years. I have always been happy. I believe one of the last banks left in the UK that actually benefit the average person, not just big business fat cats Reviewed on: 5th August 2020

Good

Simple advance account that’s not complicated or has loads of rules. Decent interest options too Reviewed on: 13th July 2020

hsbc premier

good friendly service from knowledgeable staff Reviewed on: 12th July 2020

Efficient and Helpful

Friendly, quick to answer the phones, easy solutions Reviewed on: 8th July 2020

The best bank ever

This bank is very reasonable and always gives you the proper assistance. Reviewed on: 29th June 2020

A reliable bank in UK

HSBC have been reliable and a great bank to use when we moved to the UK. Reviewed on: 26th June 2020

Easy to use app

I can do pretty much everything I need to with the HSBC mobile banking app. I've been with HSBC for over 15 years and have always found the customer service to be helpful. Reviewed on: 22nd June 2020

Nice banking service

It’s a good and nice bank for banking uk Reviewed on: 3rd June 2020

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