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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

Long standing customer

I’ve been customer for 25 years and always had good experiences with the bank Reviewed on: 19th February 2021

Great customer service

I’ve been with HSBC for over a decade and think their customer service is great. Their banking app is really easy to use and I’ll certainly be sticking with them. Reviewed on: 18th February 2021

Great Account

Love this account. Class debit card that is accepted worldwide. Never have any issues when on line or on High Street when I’m making a purchase and staff in branches are always so helpful. Digital Banking experience is wow. Love banking here. Reviewed on: 18th February 2021

worst banking experience

All the local high street banks are always closing down, and saving money, getting rid of jobs when they have billions themselves. Its become hard to access banks, and the people at middle age to the elderly have to travel by bus or taxi as they can't walk to any bank's any more like everyone used to. Also there is always one customer assistant, and we have to wait in long queues. All UK banks are the worst banks in the world!!!!! Reviewed on: 17th February 2021

Good bank

Good treatment & safety of customer & staff around COVID. One of the first banks to control branches and implement restrictions. Reviewed on: 15th February 2021

User friendly

Having been an unsatisfied customer of RBS for over 10 years HSBC has been like a breath of fresh air easy to deal with and speedy customer service both online and on the phone. Reviewed on: 15th February 2021

They block legitimate online debit card payments at a whim - disgraceful!

They, without good cause, have declined legitimate debit card transactions made to accounts held by me with other well known High St. banks on a 'spot check' basis, and give NO valid reason (because they have none). They need to remember who's money it is! Reviewed on: 31st January 2021

Long term user

Good service, been here long time Reviewed on: 31st January 2021

Poor

Difficult to access , minimal high street service . No loyalty for long term customers Reviewed on: 22nd January 2021

Seamless Transition

Seamless transition from a modern app based bank that I was unsatisfied with to a traditional high street bank. No issues since moving. Reviewed on: 22nd January 2021

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