Write a review

Newsletter

Go to business site

HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

View other HSBC products

3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

Read all reviews Write a review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

Review HSBC: Bank account now

Help others make smarter decisions by sharing your own experience.

Write a review

HSBC Bank account reviews (1386)

Absolutely LOATHE the app

It is OK to visit the branch - if you fancy waiting an age, not nearly as fast as Barclays when milling about in the queue. The app is horrendous - all it does is lead you back to external webpage links to their website rather than providing the info in-app before asking you to log back into the app once you close the page. The login process is a NIGHTMARE! It hardly ever recognizes my login - several others have experienced the same issue too but it is not convenient to go to the bank to unlock your account EVERY. SINGLE. TIME! The savings aren't amazing but I like that other countries use this bank, i.e. China, which makes the usage a little more smooth. Reviewed on: 17th March 2021

Ahmadou

I want to open a bank account in this company Reviewed on: 14th March 2021

Customer

they have a Good customer service Reviewed on: 13th March 2021

Wish i could choose 0 stars

WORST BANK IVE EVER USED. I've had money taken from my account that was not me. I was told by a member of staff that the money would be back into my account in 24/48 hours to then ring back 3 days later to be told it was a policy from over a year ago and they have no idea how long it will be until i get my OWN money back! disgusted with this bank and will be swapping ASAP Reviewed on: 12th March 2021

Great customer service and easy to use app.

Very friendly customer assistants and easy to use app. Reviewed on: 6th March 2021

Poor systems & services

Archaic computer systems and extremely poonr customer service. Reviewed on: 1st March 2021

Good Current Account

Easy to use App, Efficient Banking. Reviewed on: 26th February 2021

Good Bank

Banking is perfect and they are safe and secure in maintaining all our personal details. No fraud transactions Reviewed on: 25th February 2021

efficoeny

very user friendly website. never had a problem Reviewed on: 22nd February 2021

Nice in person

Not had to use their customer service yet, but in person they were nice. Reviewed on: 22nd February 2021

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Account
from Tesco Bank 4.53 from 69 reviews
Current accounts
from Zempler Bank 4.75 from 8127 reviews
Payment card
from Pridepay 0.00 from 0 reviews

Want to see more from HSBC?

Investments
from HSBC 4.50 from 19 reviews
Online Bonus Saver
from HSBC 4.39 from 15 reviews
Bank Account Pay Monthly
from HSBC 4.31 from 42 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub