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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

Awful day to day online banking

I am very computer literate and am always on social media but the hsbc app has been a real bone of contention for years. The user interface is fine but it shouldn’t be so difficult to access your OWN bank account. Since upgrading my phone I have gone back to a 3 step manual sign in which in this day is so laggy. Last resort is calling to speak to someone who just does not get it. Really disappointing HSBC! Reviewed on: 6th January 2019

Good reliable service

HSBC have always been a good bank although the interest rates for savers are not anything special. Reviewed on: 4th January 2019

Reliable

I’ve been with this bank for over 20 years and I’ve had no problems with them - always very welcoming either in the bank itself or via the telephone. Would definitely recommend. Reviewed on: 4th January 2019

Great customer service

Local branch, great customer service, always polite and friendly, and they once rang me when concerned about unusual activity in my account very quickly after it happened (was nothing in the end) but nice to know they were on the case Reviewed on: 2nd January 2019

No hassle

Does the job, little marketing, leave me in peace. On line access easy. Reviewed on: 2nd January 2019

Great bank

I have been banking with HSBC for nearly 15 years and I have never had an issue. Reviewed on: 1st January 2019

Friendly staff in branch

Always receive a friendly service when in branch. Reviewed on: 30th December 2018

On the whole excellent

Brilliant bank, call centre staff not as great - English most definitely as a second language Reviewed on: 29th December 2018

No problem never

I don't have any problems from 4 years Reviewed on: 28th December 2018

Hit and miss

If you want something forget it. If they want your money they will be in touch Reviewed on: 28th December 2018

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