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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

Long Term Current Account

I have had the same bank account since the age of 18 years when I opened it for my wages to go into it. That was now many, many years ago and I have never had any problems with my account Reviewed on: 27th December 2018

not good bank

I had horrible experience with the bank and I can not describe it with words Reviewed on: 23rd December 2018

HSBC review

great service quick reply to questions Reviewed on: 17th December 2018

Great benefits with the advance account

Excellent benefits that I use monthly aswell as a good incentive to join the advance account. To give this full marks I feel there branches need to be more staffed because of customer needs aswell as the toll and stress it has on staff Reviewed on: 17th December 2018

Very helpful

Friendly staff, good for financial advice, always willing to help. Reviewed on: 17th December 2018

Excellent customer service

Excellent customer service and easy to manage. Always 100% satisfaction. Reviewed on: 17th December 2018

Problems with internet banking

Simple issues made complex by poor customer service teams in their global sites Reviewed on: 17th December 2018

Fantastic

Hsbc offer an absolutely amazing bank account that I would recommend to everyone ! Reviewed on: 17th December 2018

Great banking app

Upgraded to the advanced current account very happy with the service provided - super easy access on the App Store app for toggling between savjngs, current account and mortgage. Reviewed on: 17th December 2018

Over 22 Years of Service

I have been with HSBC since they were Midland Bank and I was a 12 year old "Griffin Saver". Over time they have really moved with the times. I use their online banking every single day. I check my balances, I move money between accounts and pay friends and family. I used to use their phone banking before internet banking came along and I was always happy with that as well. Recently I locked myself out of my online account and it was really easy to sort out via their helpline. Friendly and quick service. I have a paperless account as well which is very important to me. I don't need paper bills and it's just a waste. Reviewed on: 17th December 2018

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