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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

Amazing and very helpful

Very excellent customer service and very very helpful. Reviewed on: 6th November 2018

Advance

Simple, free, rewards, lousy interest rate, but does what it says on the tin Reviewed on: 6th November 2018

Very good customer service, in my local branch.

Whenever I need to go into the branch, to pay in cheques or cash, the staff are always friendly and approachable. On my last visit, I was having trouble paying in a cheque and a member of staff saw me and came to help straight away. Reviewed on: 5th November 2018

a fair bank with good service

the odd issue I have had has been dealt with promptly and fairly, their online service has always met my expectations and any charges are reasonable Reviewed on: 5th November 2018

UK Charity - awful treatment

Really awful. We are a charity trying to save lives in a desperately poor area of India by sending money from the UK. They did a safeguard check on our account which took a year of us repeatedly sending the information they requested. One person would acknowledge receiving it when we phoned them and would say everything was completed. Three times this was done and three times they sent a letter a few days after threatening to close our account if we did not provide the information requested. The person who was dealing with our safeguard check was dismissed. Another person took over who was allegedly trying to phone us on a number of occasions, but never left any voicemails or sent any emails to us asking again for the information they needed otherwise they would close the account. Eventually a letter arrived stating that they had closed our account, a cheque was enclosed with the closing balance. We complained and asked them to reopen the account, and offered to provide any information they needed. They did not log the complaint and merely stated that the account was closed and could not be reopened and that because it was closed they could not tell us what information was required. A week later a complaint was raised which this time was logged. It is coming close to the time limit of eight weeks for them to respond with a resolution. After other complaints raised with a number of phone calls still a resolution letter has not arrived. Apart from that numerous other hastles have occurred and other complaints have been raised with them over the last few years. Reviewed on: 16th October 2018

applying for bank account

i spent an hour trying to open account with HSBC, thinking i met with all their requirements only to be told i could not have the account even though i am financially sound. Reviewed on: 23rd September 2018

Great Bank

Never had any problems and their internet banking app is really easy to use. Reviewed on: 20th September 2018

Review

Good.................. ........... Reviewed on: 5th July 2018

Straightforward and easy to access online

I love how I can just log on and see everything and do most things without having to speak to someone. I really like using the live chat feature as it makes it easier to quickly resolve and issues or queries. I also like the online banking app for when I am out and about. Reviewed on: 13th June 2018

terrible customer service

spent weeks trying to set up internet banking, customer service no help at all, kept reading from a script instead of listening to actual complaint. have closed account and moved to another bank Reviewed on: 10th June 2018

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