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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

great customer service

Really pleased when i switched over to them. Everything ran smoothly. Brilliant customer service. Reviewed on: 8th November 2018

Consistently good

I've been a customer for over 15 years and HSBC have always had an easy-to-use internet banking system and responsive customer service if I ever needed help with anything. They've also never tried the hard-sell on me with any of their other products, which I appreciate. Reviewed on: 8th November 2018

Never had a problem

Paticularly impressed with their fraud team when I had problems. Reviewed on: 8th November 2018

Does what it says on the tin

No frills current account - no bells and whistles and a decent app. Reviewed on: 8th November 2018

Easy to use

Bank account was set up with friendly customer service advisor. Had it for a few years and it’s always been easy to use, particularly with online banking Reviewed on: 8th November 2018

Good solid service

I have been banking with HSBC for many years and have always received great service. Reviewed on: 7th November 2018

Low or no interest

Current Advantage account has no advantages whatever. No interest. No loyalty bonus. Reviewed on: 6th November 2018

Best bank ever

I joined Hsbc bank when I was in secondary school and it's the only bank I have dealings with I've never had any problems with HSBC Reviewed on: 6th November 2018

Awful

They've closed so many branches and their call centre is often busy. For some reason they've lately taken to suspending my debit card for suspicious activity every few weeks, even though my use of the card is no different from normal. I confirm mundane transactions I've made for small amounts and they lift the suspension again and can't provide me with an explanation of why the activity is deemed suspicious. They've done this twice while I've been in Norway, despite me notifying them in advance the exact days I would be there and using my debit card. I get about seven or eight pieces of junk post from them each month even though I've expressly requested they stop sending it. They've somehow "lost" two standing orders that I'd had running for ages and had set up myself online. They lied about a boost in the ISA savings rate in order to upsell me to a paid current account and admitted two months later I wasn't eligible for the higher interest rate for some nonsense loophole reason that isn't in the terms and it took me a fight to get the money back when I switched back to a free current account. They're just generally shocking really and that's before you factor in the ethical questions of some of their practices both in the UK and worldwide. Terrible, terrible bank. Reviewed on: 6th November 2018

Excellent Banking

The switch to HSBC was stress free and financially rewarding. Branches are readily available. Reviewed on: 6th November 2018

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