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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

Very happy customer

I have been with HSBC for over 15 years and have had no problems as of yet. They are always helpful when I have needed assistance and the customer service they deliver is top quality. Reviewed on: 9th January 2018

Great bank

Been with this bank for over 25 years and never had any problems Reviewed on: 8th January 2018

Reliable service.

Trusted service. Easy to use, with no major issues. Reviewed on: 7th January 2018

Good customer service

Very easy to speak to somebody in branch. Reviewed on: 6th January 2018

Awful customer service

extremely unhelpful, rude customer service agents who do not appear to listed to your issues but just repeat platitudes from a script. We had an issue where cash paid in at a branch "disappeared" for over 2 weeks, during which time outgoing payments were bounced and we incurred bank charges. We had to fight tooth and nail to get reimbursed, they refused to admit the error was theirs. Dreadful service. Reviewed on: 6th January 2018

Great customer care

Very good bank. Great people to help you. Reviewed on: 6th January 2018

Very good for many years

No problems over many years - yes would recommend Reviewed on: 5th January 2018

Excellent Bank

Have banked with HSBC for 20+ years now and have never had a problem with them, they have always been very keen to help resolve any issues and have offered great borrowing options when needed. My only negative would be that they are behind on new technologies a little. Some of the newer online banks offer much more innovation in banking, though i appreciate these things take time to role out when you are as big as HSBC. So heres hoping we will see them soon Reviewed on: 3rd January 2018

Reliable Banking

I have been with HSBC for about 15 years now and find their internet banking very easy to use. I especially like the "pending transactions" feature in my current account. I check my account daily and this feature reminds me what is going out soon and I can ensure the money is in my account. I have now upgraded to HSBC advance which incurs no monthly fee, and it comes with a range of discounts which I find very handy indeed. Reviewed on: 2nd January 2018

Great Bank

Great bank to have an account with, always on the ball when it comes to fraud. Reviewed on: 1st January 2018

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