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RAC: Car insurance reviews

Name: Car insurance
Rating: 1.83 (193 reviews)

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1.83

Based on 193 reviews, last reviewed 17th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

16%

73%

Latest highest rating:

5

I had a issue with my car msg appeared on the dash o... I had a issue with my car msg appeared on the dash of my BMW " traindrive " the rac sent a mechanic who accused me of calling out for nothing. He sai... Read more Reviewed on: 31st October 2025

Latest lowest rating:

1

Scammers, charge you for no fault claims I am insured on my Dad's car policy, I have made NO CLAIMS whatsoever for many years now but someone ran into the back of me and I claimed on THEIR in... Read more Reviewed on: 17th March 2026

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About this product

RAC car insurance is award winning and provided by a panel of selected insurers.

With RAC Online cover you can choose to manage everything yourself digitally and benefit from lower fees. All RAC car insurance policies include a 24/7 claims helpline and 60-day EU cover.

RAC car insurance reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

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RAC Car insurance reviews (193)

RAC and Underwriters Makerstudy problems

These companies are frauds, they're both telling me different things and have been for weeks until I started asking for information in writing form. Just be aware they're problematic and even though they're contracted with each other they don't communicate with each other. Reviewed on: 18th July 2023

Efficient

I have not had to make any claims during my time insured by the RAC but when I have had to make policy amendments the process has been easy. Reviewed on: 17th July 2023

Avoid at all costs

Just cancelled policy after 3 months cover as they tried to rip us off for 2 x £25.00 admin fees to amend the policy. The original premium was £246. and we’re getting a refund of £48. Their cancellation fee is £56 (another rip-0ff?) which means we’ve paid a premium of £142 for 3 months cover (when a full year was only £246). AVOID THIS COMPANY AT ALL COSTS. Reviewed on: 16th July 2023

One of the best around

Hassle free car insurance with a established company Reviewed on: 14th July 2023

Bad car insurance company

If could I would give them 0 starts I have arranged to do the cancellation over the phone with the customer service. Everything agreed they would take the money out from the direct debit account within 7 days from my partner account. which was really appreciated by me and my partner as we had a joint car insurance for that car. After 2 weeks I received an increase of £25 on my cancellation fee plus the amount owed After talking to then on the phone still wanted me to pay the increase. GREEDY and conning company never use them again I would not recommend to anyone regardless of what the situation Find a new quote get another insurance company to provide you cover Reviewed on: 12th July 2023

Horse SHit

4,985 numbers for a claim. GET F##### Reviewed on: 5th June 2023

Stellar customer service

I explained to RAC that I was struggling with the cost of living and thinking about cancelling my membership. The customer service team were so helpful by offering to help spread my payments, adding deals to my package, and even giving me three months free. 10/10 Reviewed on: 1st June 2023

Appalling service watch for this con.

I made a mistake when applying for insurance. I entered the wrong date of an accident in that I dated the accident July 2020 when in actual fact the accident was September 2020. I also put that I was not at fault as it was a named driver who had the accident. Apparently as it was my policy I am at fault. The premium JUMPED by £358.64 to a total cost of £684.85. I cancelled the insurance. Went back onto an insurance comparison site with the now amended details and who should come up at a price of just under £400. Yes you,ve got it the RAC. So they wanted to charge over £200.00 for an error. I had also paid for my no claims to be protected. Reviewed on: 20th May 2023

Brilliant

Easiest company to use, helpful and friendly. Made it so simple and helped me with every question I had. Made me feel so at ease. Reviewed on: 18th May 2023

Rubbish customer service

Spoke to customer service. Stay well away from this company Reviewed on: 16th May 2023

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