Write a review

Go to business site

RAC: Car insurance reviews

Name: Car insurance
Rating: 1.88 (187 reviews)

View other RAC products

1.84

Based on 187 reviews, last reviewed 10th Oct 2025

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

16%

73%

Latest highest rating:

5

satisfactory Easy to deal with and the price is not too bad. As yet no drawbacks Reviewed on: 20th September 2025

Latest lowest rating:

1

What an absolute joke, renewed my insurance through... What an absolute joke, renewed my insurance through these idiots, then they do an auto renew as well, trying to cancel one of said policies,they wante... Read more Reviewed on: 10th October 2025

Read all reviews Write a review

About this product

RAC car insurance is award winning and provided by a panel of selected insurers.

With RAC Online cover you can choose to manage everything yourself digitally and benefit from lower fees. All RAC car insurance policies include a 24/7 claims helpline and 60-day EU cover.

RAC car insurance reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

Review RAC: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

RAC Car insurance reviews (187)

administrative incompetence

Took out car insurance with RAC after finding their quote cheapest from "compare the market.com". Taking out the policy online was simple and straight forward. Problems started 3/4 of the way through the policy when we changed our bank account. Every direct debit was switched over automatically - or so we thought. We received a letter from RAC saying our policy would be cancelled immediately if we didn't pay. Rang up and made a direct payment by Credit Card and ensured they had the correct bank details and direct debit mandate - they had. Next month exactly the same thing happened! Another phone call and an apologetic reply. I thought everything was settled. Received another letter demanding payment. Paid the remainder of the policy by credit card and told them not to renew the policy at it's expiry. Found cheaper insurance with Direct Line. All done. I then find out the RAC policy had been renewed and money taken. Can't repeat the words used in the phone call. Total Incompetence, hate to think what would have happened if I had to make a claim! Reviewed on: 21st July 2016

The most reliable car insurance going nothing else compares.

They provide good services, reliable and speedy service. Reviewed on: 16th June 2016

Very Satisfied Customer

When it was time to renew my car insurance I did what most of us do and go to a comparison site for the best deal, RAC wasn't the cheapest but as I usually pay by monthly installments they offered one of the best interest rates and with the additional bonus of getting RAC roadside assistance for a few pounds extra a month I thought this was the best deal by far. Reviewed on: 11th November 2015

Overall good customer service but terrible company policies.

Last week I had 2 causes to contact the RAC car insurance. We were insured with them already. The first thing was that I needed to enquire regarding adding business insurance to my car insurance. They wanted to charge me a £25 admin fee plus and extra £3 per month! Not worth it. The second time was when we bought a new car. We were going to have 2 cars. Because we needed to change over the no claims policy to the new car (2 save £400 across the 2 cars they still charged us an extra 25 pound fee. We also had to pay a deposit on the policy we already had as they had to start it 'again'. Polite but crazy charges. Reviewed on: 9th August 2015

VERY NICE COMPANY TO USE

I LIKE THE SERVICE VERY WELL THEY DO A GREAT JOB OF THERE SERVIES. I WILL TELL MY FRIENDS ABOUT THEIR COMPANY. Reviewed on: 13th April 2015

reliable and friendly service. highly recommended

If I have ever had to phone them for a query or change details on my policy they have been both pleasant and helpful. They will answer all my questions politely and do not make me feel inferior. I have not had to make a claim on my insurance so I cannot review how they would handle it but they make me feel confident that it would be handled professionally and courteously. Reviewed on: 26th March 2015

Rac are the best when it comes to insurance

I have been with the RAC for just a little over 8 years and I find they cater for my every need when it comes to insurance and breakdown, I have phoned them and they give a great service and a kind phone manner, I would recommend RAC to anyone, from new drivers to the elderly, RAC has more motoring experience than any other Breakdown organisation, THAT IS THEIR SAYING AND IT SHOWS WHEN IT COMES TO HOW WELL THEY TREAT YOU, i HAVE NEVER BEEN LEFT AT THE SIDE OF THE ROAD LONGER THAN 2 HOURS, Polite and efficient. Website easy to navigate, Sensible pricing and easy to understand the process of applying. Covering the member rather than vehicle is also good. Product: Thankfully not had to use the service yet. Good to know it's there. Reviewed on: 25th March 2015

Do you have a different RAC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from Police Mutual 4.62 from 13 reviews
Breakdown Cover
from RescueMyCar 2.33 from 2 reviews
GAP insurance
from Veerkle 0.00 from 0 reviews

Want to see more from RAC?

Personal Loan
from RAC 3.92 from 6 reviews
Breakdown cover
from RAC 1.48 from 173 reviews
Travel Insurance
from RAC 1.00 from 1 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub