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AA: Car Insurance reviews

Name: Car Insurance
Rating: 2.74 (153 reviews)

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2.51

Based on 153 reviews, last reviewed 20th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

32%

10%

49%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

Cancelled my insurance and then charged me because t... Cancelled my insurance and then charged me because there incompetent admin team didnt cancel it on the right date !!!!! Reviewed on: 20th January 2025

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About this product

Are you looking for your next car insurance provider? Check out the customer reviews on Smart Money People to make an informed decision about your next provider. We collect AA car insurance reviews from genuine AA customers to give you some insight into what you can expect as an AA policyholder.

AA insurance services started in 1967, and has now expanded to offer a variety of policies, like electric vehicle, van and short-term cover. With optional add-ons such as legal assistance, excess protection and breakdown cover, AA’s policies are flexible to cater for a variety of needs.

What is your biggest priority for a car insurance policy? Do you value the lowest price premium on the market, or do you prefer to pay a larger amount for more protection? Are you looking for some add-ons to your policy? Perhaps your main concern is finding a provider with an impeccable customer service track record? Whatever your needs, read our AA car insurance reviews to find out how genuine AA customers rate their policies.

Have you had a car insurance policy with AA? Leave an honest review on Smart Money People to help other drivers just like you. Why did you choose to be insured with AA and has it lived up to your expectations? Were you satisfied with the price of the premium of the level of cover you received? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, leave an AA car insurance review today. Together, we can help people like you make better decisions.

AA Car Insurance reviews (153)

Review of the AA, Car Insurance:

AA car insurance expensive and rubbish

On September 23rd last year I drove through some flood water on my way to our daughters house, I drove slowly, I had no choice because of cars behind me etc. Driving through the flood water caused my power steering to fail, a light comes on the dashboard warning you do not drive, I made it to my daughters house and I called the AA recovery and they sent one of their engineers to diagnose the fault which he did using his diagnostic equipment, I also rang the AA insurance line to make them aware, they said no problem it would be covered and promptly arranged a courtesy car. Over the next 3 or 3 weeks they attempted to find a garage to look at my car and they failed to do this, the garages they were sending me to were body repair garages. In the end they asked me if I could find someone, i rang a couple of Audi dealers and even got my car recovered to one of them but when their director heard it was being paid by the AA insurance he told me to collect the car because they took too long to pay and he didn’t want to deal with them. So after about 5 weeks the AA insurance sent an independent assessor, who was obviously used to looking at collision damaged cars because all he did was take a photo of the sides, front and back of my car, then he checked the tyre tread depths before opening and closing the bonnet. He then started my car and of course this warning light came on “power steering failure” He then told me what I already know that it was a power steering failure. He then said he’d seen this before water getting into the steering rack and as my car was 8 years old this had probably been building up over time until I went through the flood water and pushed it over the edge. He wrote this in his report to the AA and they promptly took my courtesy car back and said my car wasn’t covered as this was fair wear and tear. I’ve since contacted Audi main head office and they’ve confirmed there’s no such history of this as a fault on the Audi A5 car. The AA insurance are still adamant that I’m not covered, based on this assessors theory. I am not happy at all with their service to me. I’ve e just had a reply from AA car insurance saying “ sorry to hear about my experience give the claims team a call to see if they can help,” unfortunately I’ve been in touch with them for the last 3 months and they are still adamant that are not going to be held responsible for my repair even though I’ve been in touch with Audi themselves and they refute the independent assessors claim that this is a know fault that builds up over years, and he did all that without looking at anything, they did reply suggesting I talk to customer care to resolve this but unfortunately I’ve already done this and they have dismissed my claim again Reviewed on: 13th January 2025

Happy to work on their quotes

AA have been happy to adjust their prices to keep my business and the customer service has been great. I have also used them for my mother’s home and car insurance. Reviewed on: 23rd August 2024

AA wrongfully canceled insurance early

AA canceled insurance early, resulting in client needing to pay for temporary insurance to avoid missing appointments. No response despite promises of immediate investigation. Follow up call promised within 30 minutes did not materialise. Manager Laura did not respond. Eventually a representative rang to state the obvious—it was their error. However, no path to resolution for lost time and money provided. Thus official complaint made. Think carefully if this is the experience you want from an insurer. Reviewed on: 1st August 2024

A deceitful company

After an uneventful year with the aa they sent a renewal quote.. As always it's more than what a can get a new quote for. I chose to ignore it. A little while later my credit card statement came through and the aa had taken a new year's premium. Upon dispute the aa informed me I hadn't unselected auto renew and took £30 pounds admin few. Having looked at another policy from the aa it's clear they do their best to hide the auto renew tick box by disguising the select box in a hidden drop down box. Very devious. Having taking a new policy with AXA their auto renew box was very clear and visible. I won't be using the aa again. Any company hiding such tick boxes should be avoided at all costs. On another note why companies should be allowed to have the auto renew already ticked is something I can not fathom and should change! Reviewed on: 25th July 2024

Poor Customer Service

We took out a new policy with the AA. Three weeks later we changed our car for an identical (but new) model; no other details had changed. When I contacted the AA to advise of the change of vehicle I was told that the price of our insurance would increase by 60%. I was advised to go back to a price comparison website to seek a better price. I found a cheaper quote elsewhere but was then told by the AA that the refund on our policy would include a cancellation fee. So my options were to accept a 60% increase on my premium or pay a cancellation fee in order to take up a cheaper policy elsewhere. Reviewed on: 22nd July 2024

My profoundly deaf husband has been trying to cancel...

My profoundly deaf husband has been trying to cancel his policy. He was told to email he request. No response!!! I am not allowed to do it, even though I am on the policy!! Reviewed on: 3rd July 2024

Haggle to a Best Deal

Straightforward to deal with over the phone, to ensure I always get the best deal and not accept the renewal price. The AA are happy to haggle and sort out my car insurance at a great price for another year Reviewed on: 17th June 2024

Impossible to get a response.

Impossible to get a response. I've being trying to cancel my insurance within the 14 day cooling off period and they will not respond. I've even sent them a registered letter. Reviewed on: 11th June 2024

AA RIP OFF MERCHANTS

How can my insurance triple in cost when I have never had a claim in my life been with the AA for many years so it is beyond me how it can triple in price when I rang some one who could hardly string a sentence together in English told me cost of living in broken English total joke from what is supposed to be a reputable company coco the clown would do a far better job Reviewed on: 8th June 2024

How can car insurance rise from £550 to £1500 in 12...

How can car insurance rise from £550 to £1500 in 12 months never had a claim in 50 years of driving absolutely disgusting customer service when I rang couldn’t under stand what he was saying cancelled my policy I used to think this was a reputable company total con men got insurance from another company for £570 how can there be such a difference Reviewed on: 6th June 2024

Sneaky autorenewal and more than doubling my price

AA used to be a brand you could trust. But I have just narrowly avoided having my car insurance premium double automatically and the renewal take place base don one email notification that I nearly missed. It was then pretty tricky to figure out how to get out of it. Additionbally much cheaper quotes elsewhere Reviewed on: 14th May 2024

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