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AA: Car insurance reviews

Name: Car insurance
Rating: 2.75 (165 reviews)

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2.58

Based on 165 reviews, last reviewed 7th Oct 2025

75% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

33%

10%

48%

Latest highest rating:

5

Good set up. Set up was good and easy to complete. It was not the cheapest but very close. Friends are with the AA and recommended the site. Reviewed on: 7th October 2025

Latest lowest rating:

2

Always check on renewal price for better deal We received our renewal price and after looking elsewhere decided to ring to see if they could offer a better price. This they did taking a substantia... Read more Reviewed on: 4th September 2025

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About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

AA Car insurance reviews (165)

Review of the AA, Car insurance:

SCAMMERS DO NOT EVEN WASTE YOUR TIME SHAMEFUL CORPORATE BEHAVIOUR

ont waste your money! Life Draining service to say the least first and foremost i urge anyone who is considering AA home insurance to pay a little extra and use a more reliable honest and understanding firm. Have home and contents insurance with AA who have supposedly brokered it to another company which is fine however do you not do due diligence on any of these rogue firms, trident claims is an absoloute shack of a company and from the onset it has become the most difficult endevour of my life. I am a pensioner and you are making my life utterly miserable. We had a leak in our home and firstly tried to call them but the offices were closed circa 10 days ago, since then i have been messed around firstly we had a long list of questions and i was asked five times if i wanted to make a claim like it was some sort of crime to claim on your home insurance, every reply i gave was replied with an element of doubt. Then i was told i had died some years ago which is alarming when i am on the phone he was adamant that his checks showed i passed away twenty years ago, then he said i had a CCJ against my name, i have immaculate credit and was startled pre bank holiday so he fobbed me off sayign someone would call me back How can i have a CCJ 18 years after i had supposedly passed away its almost like they were making it up as they go along, all we wanted is for someone to come fix our ceiling! Having done several credit checks etc it transpires there is no CCJ or any record of one being open or closed in the last 35 years against me so that was a complete lie, they keep telling me that its with some team doing validation checks! What checks are you doing exactly, they just bluffing and buying time so they dont have to send an engineer out or pay out against the claim, shame on the AA board members i would name them but is easy to find online, your running the biggest sham company in the UK, take your money provide no service dont pay out. Dont buy any form of insurance from AA because you will never get any recompense. You have been warned AA is more like DD Diabolical and disgraceful Reviewed on: 27th August 2018

Simple and quick to do on line.

Simple and quick to do on line. Great price and great options can be sdded Reviewed on: 23rd August 2024

Been with them before and they assisted through a cr...

Been with them before and they assisted through a crash well, Reviewed on: 23rd August 2024

Great service

I had an accident recently and The AA were so efficient and guided me through the whole process Reviewed on: 23rd August 2024

Happy to work on their quotes

AA have been happy to adjust their prices to keep my business and the customer service has been great. I have also used them for my mother’s home and car insurance. Reviewed on: 23rd August 2024

AA wrongfully canceled insurance early

AA canceled insurance early, resulting in client needing to pay for temporary insurance to avoid missing appointments. No response despite promises of immediate investigation. Follow up call promised within 30 minutes did not materialise. Manager Laura did not respond. Eventually a representative rang to state the obvious—it was their error. However, no path to resolution for lost time and money provided. Thus official complaint made. Think carefully if this is the experience you want from an insurer. Reviewed on: 1st August 2024

A deceitful company

After an uneventful year with the aa they sent a renewal quote.. As always it's more than what a can get a new quote for. I chose to ignore it. A little while later my credit card statement came through and the aa had taken a new year's premium. Upon dispute the aa informed me I hadn't unselected auto renew and took £30 pounds admin few. Having looked at another policy from the aa it's clear they do their best to hide the auto renew tick box by disguising the select box in a hidden drop down box. Very devious. Having taking a new policy with AXA their auto renew box was very clear and visible. I won't be using the aa again. Any company hiding such tick boxes should be avoided at all costs. On another note why companies should be allowed to have the auto renew already ticked is something I can not fathom and should change! Reviewed on: 25th July 2024

Poor Customer Service

We took out a new policy with the AA. Three weeks later we changed our car for an identical (but new) model; no other details had changed. When I contacted the AA to advise of the change of vehicle I was told that the price of our insurance would increase by 60%. I was advised to go back to a price comparison website to seek a better price. I found a cheaper quote elsewhere but was then told by the AA that the refund on our policy would include a cancellation fee. So my options were to accept a 60% increase on my premium or pay a cancellation fee in order to take up a cheaper policy elsewhere. Reviewed on: 22nd July 2024

My profoundly deaf husband has been trying to cancel...

My profoundly deaf husband has been trying to cancel his policy. He was told to email he request. No response!!! I am not allowed to do it, even though I am on the policy!! Reviewed on: 3rd July 2024

Haggle to a Best Deal

Straightforward to deal with over the phone, to ensure I always get the best deal and not accept the renewal price. The AA are happy to haggle and sort out my car insurance at a great price for another year Reviewed on: 17th June 2024

Impossible to get a response.

Impossible to get a response. I've being trying to cancel my insurance within the 14 day cooling off period and they will not respond. I've even sent them a registered letter. Reviewed on: 11th June 2024

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