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AA: Home insurance reviews

Name: Home insurance
Rating: 3 (66 reviews)

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2.62

Based on 66 reviews, last reviewed 26th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

30%

21%

40%

Latest highest rating:

5

Best cover reasonably priced Took out insurance via gocompare. They wasn’t the cheapest but for a 5* rating gave me higher cover than the others. Was able to contact them easily a... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Punished for loosing a loved one After my farther died and our home was flooded we were forced to move out, Despite at AA not paying even 1penny towards the damages and not assisting ... Read more Reviewed on: 26th September 2025

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About this product

AA have three different home insurance policies to choose from with varying levels of cover.

Opt for Silver, Gold or Platinum. You can choose optional add-on cover including accidental damage, home legal expenses and home emergency cover, these are included as standard with the Platinum policy.

AA home insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

AA Home insurance reviews (66)

Review of the AA, Home insurance:

Household Insurance from a household name you can't trust!!

Claim Reference number SHAA01006224: Claim made on the 15th January 2022 for water damage as shower has obviously been leaking for a number of years, damage to floor boards and bathroom support beams. Do not insure anything with The AA, the offer no insurance what so ever and will do whatever they can not to pay. You get a claim handler that you can't contact. You are asked to communicate over the portal where messages are ignored! What sounds hard to believe is this so called insurance Company will not repair the leak but will repair the damage caused by the leak, this is written in their policy so this is fair enough, however the truth of the matter is they won't pay to repair the damage either! As soon as their surveyor arrived I knew that he had already decided that this claim would not be paid. I have asked for his full biased report and I am unable to get this. The reason for not paying is they state that the leak must have been there for a while, pretty obvious because the beams are rotten by water damage but how would I know that until I made the claim once water came through the ceiling and I removed the shower tray to uncover the damage! Calling your claim handler, leaving messages for her to call you is pointless. I called Friday 28th January 2022 waited over a hour for someone to answer and as soon as someone did they dropped the call. You can of course log a complaint with them, which I did, but no one actually asks you what you are complaining about and you are told that they will be in touch in 8 weeks after looking into the complaint that they know nothing about, which I am sure will come back with they will not be paying the claim! Everything about making a claim, getting it surveyed, approved, to resolve your house Emergancy is engineered to make sure that your claim is processed slowly, refused and when you complain they disappear! I will continue to fight this injustice and poor customer service / relations until someone takes note and I will update this review on my progress, as this Company cannot keep on taking the publics money and leaving them stranded without any assistance or help! I hope their recovery service is a bit better that their insurance services! Reviewed on: 1st February 2022

Not great

Cancelled my insurance as a payment failed during covid pandemic and I was house bound. They could not be contacted to sort it out Reviewed on: 21st June 2020

Decent

Easy to use and set up. No issues and easy to contact Reviewed on: 14th September 2019

Great value

Have been with the AA for my home insurance for many years and cannot fault them. The cover is excellent and the customer service is very helpful and professional. Highly recommend. Reviewed on: 8th September 2019

Great service

Excellent customer service couldn’t ask for more Reviewed on: 6th September 2019

Good

Held a good policy with the aa. When the renewal was ready the helpful member of staff pointed out a huge mistake I had made on my policy that would have potentially made it void. They could have taken my money knowing full well that was the case. Reviewed on: 29th August 2019

Not a lot of progress

This is my second review about a fire gutting my bungalow and the AA 5 star insurance dragging theier heels regarding the refurbishment. There has been little progress since my last review. I would not recommend the AA home insurance to anyone Reviewed on: 5th August 2019

Sounds OK till you make a claim

Fire in roof of my house started February 2019 by a careless roofer Affected whole house. Still fixing roof now after 5 months.. just delay after delay and we are still in a rented flat. Our home is still in a terrible state of dereliction and filth still uninhabitable. They now have the cheek to be putting our premium up although they will claim from the roofer who did the damage. Awful company. Don't go there. My ordeal hasn't ended and looks unlikely to soon Reviewed on: 31st July 2019

Home Contents Insurance

I have used AA for home contents insurance for 2 years. The price has been good both years and luckily I have not had to claim. I have not had to use customer service but their written communication is good and easy to understand. Reviewed on: 17th July 2019

Excellent and prompt service

When I needed to claim on my home insurance the customer service was excellent and they dealt with my claim very quickly. Reviewed on: 10th July 2019

Very easy to deal with

They allow some room for renegotiation on policy renewals. Great customer service. Reviewed on: 5th July 2019

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