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Acorn Insurance: Car insurance reviews

View other Acorn Insurance products
3.78
Based on 157 reviews, last reviewed 13th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
53%
See only 4 star reviews
4%
See only 3 star reviews
3%
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2%
See only 1 star reviews
38%

Latest highest rating:

5

Reflection The adviser was very good and polite , excellent customer service overall Reviewed on: 17th September 2025
Shahid M's avatar
Shahid M

Latest lowest rating:

1

I strongly advise drivers to carefully reconsider ch... I strongly advise drivers to carefully reconsider choosing this insurance company based on my recent experience. My vehicle theft claim with Acorn Ins... Read more Reviewed on: 13th February 2026
Georgian Nedelcu's avatar
Georgian Nedelcu
Read all reviews See your review

About this product

You can apply for Acorn car insurance online via the website or over the phone.

Acorn offer specialist car insurance, considering cover for those who have driving convictions, as well as drivers who may find it difficult to find private car cover. If you want to make changes to your policy, you can do this over the phone or online.

Acorn car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Acorn before, you can also leave a review and share your experience.

Acorn Insurance Car insurance reviews (157)

Review of the Acorn Insurance, Car insurance:

Absolutely shocking customer service

1
I have had an incredibly frustrating and disappointing experience with Acorn Insurance, which I feel compelled to share. My car has been in the garage for a gearbox failure since the 26th of August, 2024, and I got it back on the 6th of September. Unfortunately, I had to return it to the garage on Thursday morning due to further issues. During this time, the garage had been driving the car and speeding on multiple occasions, which led to two black box speed warnings on my insurance. To clarify that I wasn’t driving during those dates (from 26/08/2024 to 06/09/2024), I went to my car dealership to request a formal letter on headed paper. Although they couldn’t provide a physical letter, they sent me an email confirming that the car was not in my possession during that period. However, Acorn Insurance dismissed this email, stating that "anyone could fake an email," despite the fact it came from a VAT-registered garage and a reputable dealership. To make matters worse, Acorn also refused to accept the email because the garage had been speeding in residential areas. This is despite the fact that the black box data clearly shows that the car was parked in a locked garage forecourt awaiting repairs during those times. I sent this information to Acorn Insurance on the 9th of September and did not receive any response until Friday, 13th of September. When they finally called, it was just 20 minutes before their offices closed. To my surprise, they gave me a cancellation notice that takes effect in 7 days. With only 5 minutes left before they closed, I was unable to do anything to resolve the issue, which was incredibly stressful as I am only three months away from earning a year’s No Claims Discount. I believe the way I have been treated by Acorn Insurance is completely unacceptable. From dismissing legitimate evidence to their delayed and unhelpful response, this has been a nightmare. If the issue is not resolved by Monday at 5 PM, I will be escalating my complaint to the Financial Ombudsman. Reviewed on: 14th September 2024
Mackenzie S's avatar
Mackenzie S

Very poor insurance company

1
I had a accident and rang my insurance haven insurance tonget the car repaired after having the car for 3 weeks theybdecided to write it off and take the courtesy car back. I am a keybworker and with covid 19 not able to get to work as dont have a car. They haven't tried to understand or be helpful in this matter. Other insurance companies are reducing the premiums and offering courtesy cars to their clients until the end of the pandemic. Haven on other hand are not. Also they will not let me buy the car back. AVOID AT ALL COST GUYS Reviewed on: 1st May 2020
sham11's avatar
sham11

Excellent straight forward honest insurance

5
Excellent company, highly recommend,took a policy out and then recieved a phone call just to make sure the answers I gave were correct so it's helps the customer if a claim is ever made ,highly recommended Reviewed on: 9th August 2019
Clint Avery's avatar
Clint Avery

Personally I would avoid this company.

1
Absolute shambles of a company. Staff rude and unhelpful. Glad I didn’t take a policy with them if that’s how they treat potential customers. Reviewed on: 24th April 2019
David's avatar
David

no care for customers

1
if i could give zero stars i would. Acorn casually cancelled a policy that was taken out and paid for online. They left a retired lady to drive a car with no insurance. When I called and asked why they didn't call to ask for what ever documents they needed, a lady casually told me that they are in inbound call centre and can not make out going calls. POOR SERVICE. NO CARE FOR CUSTOMERS WHAT SO EVER. Reviewed on: 1st February 2019
Saam Forouhar's avatar
Saam Forouhar

ITS OK

3
i have solved all problem with company Reviewed on: 12th October 2018
ALPER's avatar
ALPER

great customer service

4
i have only had to ring up a few times to sort my insurance but have never encountered any issues Reviewed on: 23rd September 2018
Leanne Perrett's avatar
Leanne Perrett

Good company

4
Great prices, straightforward, no issues. I would use again and recommend to others. Reviewed on: 23rd September 2018
Claire Appleton's avatar
Claire Appleton

Good company

4
Great prices, straight forward, no issues. I would use again and recommend to others. Reviewed on: 23rd September 2018
Claire Appleton's avatar
Claire Appleton

Value for Money

5
Great insurance at a very good price. Very helpful staff to assist if you may experience any problems. Reviewed on: 30th August 2018
Soraya Bashardoust's avatar
Soraya Bashardoust

Awful insurance company

1
I have a black box with these morons, I wasn’t contacted for the first 4-5 months about anything, didn’t hear a thing, all of a sudden I’m issued with a first warning out of the blue, then received an message about going over mileage, so I rang back to pay and they told me that their system was down, and that they would put a note on my policy to call me back either the same day or the next day. IVE WAITED A BLOODY WEEK, and not heard a thing from them, until I open an email from them tonight saying I’ve been issued a final warning for ignoring them about the payment!!!! This is fucking ridiculous!!!! They have put me on a final warning because they didn’t contact me back Reviewed on: 19th June 2018
Anonymous 's avatar
Anonymous

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