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Acorn Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.35 (155 reviews)

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3.86

Based on 155 reviews, last reviewed 17th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

53%

37%

Latest highest rating:

5

Reflection The adviser was very good and polite , excellent customer service overall Reviewed on: 17th September 2025

Latest lowest rating:

1

Quick to take money but won't give back I messed up inputting some details (understandable that's my fault ) after realising this i rang and informed them of the mistake and in all fairness ... Read more Reviewed on: 5th September 2025

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About this product

You can apply for Acorn car insurance online via the website or over the phone.

Acorn offer specialist car insurance, considering cover for those who have driving convictions, as well as drivers who may find it difficult to find private car cover. If you want to make changes to your policy, you can do this over the phone or online.

Acorn car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Acorn before, you can also leave a review and share your experience.

Acorn Insurance Car insurance reviews (155)

Review of the Acorn Insurance, Car insurance:

Absolutely shocking customer service

I have had an incredibly frustrating and disappointing experience with Acorn Insurance, which I feel compelled to share. My car has been in the garage for a gearbox failure since the 26th of August, 2024, and I got it back on the 6th of September. Unfortunately, I had to return it to the garage on Thursday morning due to further issues. During this time, the garage had been driving the car and speeding on multiple occasions, which led to two black box speed warnings on my insurance. To clarify that I wasn’t driving during those dates (from 26/08/2024 to 06/09/2024), I went to my car dealership to request a formal letter on headed paper. Although they couldn’t provide a physical letter, they sent me an email confirming that the car was not in my possession during that period. However, Acorn Insurance dismissed this email, stating that "anyone could fake an email," despite the fact it came from a VAT-registered garage and a reputable dealership. To make matters worse, Acorn also refused to accept the email because the garage had been speeding in residential areas. This is despite the fact that the black box data clearly shows that the car was parked in a locked garage forecourt awaiting repairs during those times. I sent this information to Acorn Insurance on the 9th of September and did not receive any response until Friday, 13th of September. When they finally called, it was just 20 minutes before their offices closed. To my surprise, they gave me a cancellation notice that takes effect in 7 days. With only 5 minutes left before they closed, I was unable to do anything to resolve the issue, which was incredibly stressful as I am only three months away from earning a year’s No Claims Discount. I believe the way I have been treated by Acorn Insurance is completely unacceptable. From dismissing legitimate evidence to their delayed and unhelpful response, this has been a nightmare. If the issue is not resolved by Monday at 5 PM, I will be escalating my complaint to the Financial Ombudsman. Reviewed on: 14th September 2024

I've had a really positive experience with Acorn fro...

I've had a really positive experience with Acorn from the start. Their customer service has been excellent all throughout. The team are very friendly, helpful and explained everything clearly without ever rushing me. Whenever i've had any questions, they've been quick to respond and genuinely supportive. The policy is competitively priced, and i feel reassured knowing i'm properly covered. Acorn is reliable, professional and a friendly company to deal with. Reviewed on: 12th September 2025

It's been a great company to be with.

It's been a great company to be with. The service is brilliant. Reviewed on: 12th September 2025

Expensive but it got me driving on the road.

Expensive but it got me driving on the road... The Black box my mum thought is was good but i was a bit unsure, 6 months into my policy and it is actually making me a safe driver. Reviewed on: 12th September 2025

Amazing staff

Customer service is always spot on and can tell they do want to get the best outcome for their customers. Reviewed on: 12th September 2025

Great time working for the company - enjoying my job

Great time working for the company - enjoying my job Reviewed on: 12th September 2025

Acorn insurance is a great place to work with a frie...

Acorn insurance is a great place to work with a friendly and positive environment Reviewed on: 12th September 2025

Acorn Insurance

Excellent Service & Great People Reviewed on: 12th September 2025

I have had an amazing experience with everyone at ac...

I have had an amazing experience with everyone at acorn! Reviewed on: 12th September 2025

Great Experience

Acorn insurance is a very good company, overall had a good experience with them and the customer service. Would renew and recommend others to go with Acorn. Reviewed on: 12th September 2025

Great experience

Good customer service and helpful with any issues, I have always had a solution to a problem and would recommend Reviewed on: 12th September 2025

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