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Admiral reviews

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Rated Excellent 4.72/5

Admiral reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
See more on their website
  • Award winning organisation
    Award winning organisation
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 36,024 product reviews

Average score of 4.72/5
5 star
86%
4 star
12%
3 star
1%
2 star
0%
1 star
1%
Reviews for Admiral have trended negatively over the past 90 days

Latest positive rating

5/5

Fantastic service and value.

Fantastic service and value. Would reccomend to others.

{"display":"Joe","full_name":"Joe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home insurance
Joe 27th August 2025

Latest negative rating

1/5

Increased my policy without giving me a reason and w...

Increased my policy without giving me a reason and when questioned about it they didn’t give a valid reason or apology

{"display":"Huw jones","full_name":"Huw jones","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Huw jones 29th August 2025

About Admiral

Admiral is an award-winning UK based insurance company.

Admiral was set up a specialist provider of car insurance with 57 members of staff based in Cardiff. Today, it has over 10,000 members of staff in eight different countries across the world. It was the first company to launch MultiCar Insurance policies.

Admiral offers a variety of products including MultiCover, MultiCar, home insurance, pet insurance, van insurance, landlord insurance and travel insurance.

Admiral at a glance

Contact details

Website
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Reviews for Admiral

Showing 11 of 36024 company reviews Last reviewed within 7 days

Increased my policy without giving me a reason and w...

Car insurance 29th August 2025

Increased my policy without giving me a reason and when questioned about it they didn’t give a valid reason or apology

Rated Terrible 1/5
Read more product reviews

Fantastic service and value.

Home insurance 27th August 2025

Fantastic service and value. Would reccomend to others.

{"display":"Joe","full_name":"Joe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Joe
Rated Excellent 5/5
Read more product reviews
  • 1/5

    The cancellation fees almost match the full price of...

    The cancellation fees almost match the full price of policy...read the small print and avoid this company

    {"display":"Mark M","full_name":"Mark M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Mark M 18th August 2025
  • 1/5

    I assume, looking at the reviews most must be AI gen...

    I assume, looking at the reviews most must be AI generated bots.This is a joke of a company. Closed when it should be open. Can't... I assume, looking at the reviews most must be AI generated bots.This is a joke of a company. Closed when it should be open. Can't access policy online yet sends emails to me!. Loops you eternally to the online account which is not accessable. Phone number not working. Online contact link doesn't work. Will never use again Read more Read less

    {"display":"paul t","full_name":"paul t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    paul t 16th August 2025
  • 3/5

    I insured my disco 2024-2025 ,easy to deal with at a...

    I insured my disco 2024-2025 ,easy to deal with at a cost of £1100. I have not had any claims on any insurance policy so... I insured my disco 2024-2025 ,easy to deal with at a cost of £1100. I have not had any claims on any insurance policy so I received the maximum no claim’s discount on my protected bonus.. six months into my policy I had a my fault claim ( I caught the van rear light when he pulled out into oncoming traffic and then stopped suddenly. The damage was 1 new rear broken glass and bumper bracket. ( maximum cost £500 ) I supplied dash can evidence of the collision which showed the very poor condition of the 17 year old builders van ,the stoplight was not working I informed Admiral insurance that the van had no MOT but I was told that made no difference to the claim against myself.. The claim was settled with a £2448 payment . The van is back on the road being driven by the 3 party . I have voiced my displeasure to Admiral The van has only just been MOT after 4 months later even though he has driven it for the last 4 month . The builder has put the van back on the road at the cost too my increased premium.My new renewal has just been increased to £1900 and other insurance companies being from £1250 -£4000 and other companies refusing to insure me . Read more Read less

  • 1/5

    Admiral Travel Insurance-DO NOT BUY.

    Admiral Travel Insurance-DO NOT BUY. I had an annual family travel policy. My husband died unexpectedly in Feb 25, and we were due to travel... Admiral Travel Insurance-DO NOT BUY. I had an annual family travel policy. My husband died unexpectedly in Feb 25, and we were due to travel on a family holiday in April 25. Needless to say my two children and I felt unable to go away as we were still in shock. Admiral made my life even more difficult at this very upsetting time by refusing to reimburse the holiday costs. Despite sending the death certificate they insisted I pay my GP for a letter to say the death was unexpected and no previous illness. I did say to my GP ‘I don’t know why I’ve bothered buying travel insurance all these years because when you really need the help, the insurers don’t want to know’. After many weeks they finally agreed to pay my husband’s 25% of the cost, less £300 excess (£75 per person per claim!)- gee thanks Admiral for your compassion and kindness.. I WILL NEVER BUY INSURANCE FROM THEM AGAIN. Read more Read less

    {"display":"Tracey S","full_name":"Tracey S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Tracey S 12th August 2025
  • 5/5

    Multi car insurance

    Multi car insurance cover is very good and flexible

    {"display":"Bernard","full_name":"Bernard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Bernard 8th August 2025
  • 1/5

    Holiday booked for 22nd March 2025.

    Holiday booked for 22nd March 2025. Had a stroke and unable to go, so put a claim in April. After continuous questions that I answered... Holiday booked for 22nd March 2025. Had a stroke and unable to go, so put a claim in April. After continuous questions that I answered they finally paid out a percentage of the claim. They say they aim for 6 weeks, actually took 16 weeks of back and forth. Absolutely ridiculous. At the end because I hadn't claimed I had a TIA 5 years previous only gave me a percentage. Claim to be a top firm, almost want to know what I had for breakfast day of stroke. Avoid and go elsewhere. All good untill paying back. Avoid Read more Read less

  • 1/5

    Admiral travel insurance - Legal Scam

    Myself and my wife had booked a holiday to Ireland and on the day of travel, a storm hit and all flights were cancelled. The... Myself and my wife had booked a holiday to Ireland and on the day of travel, a storm hit and all flights were cancelled. The airline - Aer Lingus (would rather swim over there than having to deal with them ever again), refused to refund the flights as it was "an act of God" and only offered us an alternative 4 days later. We contacted Admiral Travel insurance and it all started really well, submitted all the information, had to ring them a few times and was assured on the phone that all the information was good, it just needed final approval for the payment, that's when the troubles started. Someone up above rejected the payment and said that we needed to provide them with evidence that Aer Lingus refused to give us a flight within 24 hours of our original flight (these exact words were required). We have tried to contact Aer Lingus for the past 6 months and they just use bots to answer to emails (no humans or brain cells in sight), when I informed Admiral of this and asked them to chase them, they refused and then cancelled my claim as insufficient evidence has been provided (have provided them over 10 documents of information, screenshots and over 10 emails to Aer Lingus). Moral of the story - Admiral will gladly take your money, but I would feel more confident surviving in a pen full of hungry lions than I do getting my money back of these scam artists! Read more Read less

  • 5/5

    Totally recommend your in save hands.

    I phoned Admiral to ask about taking out travel Insurance for my wife and I traving 2026. First off I spoke to a lovely lady... I phoned Admiral to ask about taking out travel Insurance for my wife and I traving 2026. First off I spoke to a lovely lady who said she would put me through to the Travel dept which she did. I spoke to a wonderful easy to understand lady I should have got her name. She explained in great detail what l was covered for and the cost and any discount. Travel insurance can be a minefield but she made it very easy for me to purchase my I would totally recommend Admiral Travel to Insurance to all my family and friends knowing they will be in save hands Read more Read less

  • 1/5

    Had to return home due to unexpected family bereavem...

    Had to return home due to unexpected family bereavement whilst on holiday in March 2025. Initially Admiral were very good in dealing with my claim... Had to return home due to unexpected family bereavement whilst on holiday in March 2025. Initially Admiral were very good in dealing with my claim but unfortunately on my return they have kept asking for more info and documentation, In particular some of the info requested is irrelevant to the claim and very personal to the individual who passed away. I have not kept me informed and have been left seriously out of pocket for cutting the holiday short and the expenditure for additional flights back home. Read more Read less

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