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Admiral reviews

Admiral Logo
Rated Excellent • 4.72/5

Admiral reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 7 days
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 36,110 product reviews

Average score of 4.72/5
5 star
85%
4 star
12%
3 star
1%
2 star
0%
1 star
2%
Reviews for Admiral have trended positively over the past 90 days

Admiral impresses with easy online processes, competitive pricing, and friendly, helpful customer service across car, home, and travel insurance. Many appreciate the multi-cover convenience and prompt claim handling when it goes smoothly. However, a large number find renewal prices frustratingly high and inconsistent, often needing to call for discounts. Claims experiences vary widely, with some praising quick support but many reporting long delays, poor communication, and unresolved issues that cause real stress.

Positive themes

  • Admiral car insurance is easy to use with competitive prices and helpful staff.
  • Multi-cover options with Admiral make managing car and home insurance simple and cost effective.
  • Customer service at Admiral is friendly, knowledgeable and supportive when contacted.

Negative themes

  • Renewal prices often rise sharply and require calling to get discounts or reductions.
  • Claims handling can be slow, confusing and stressful with poor communication.
  • Customer service is frequently hard to reach with long waits and unreturned calls.
Summarised by AI
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About Admiral

Admiral is an award-winning UK based insurance company.

Admiral was set up a specialist provider of car insurance with 57 members of staff based in Cardiff. Today, it has over 10,000 members of staff in eight different countries across the world. It was the first company to launch MultiCar Insurance policies.

Admiral offers a variety of products including MultiCover, MultiCar, home insurance, pet insurance, van insurance, landlord insurance and travel insurance.

Admiral at a glance

Contact details

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Reviews for Admiral

Showing 11 of 36110 company reviews • Last reviewed within 7 days

Admiral is always very easy to use, great customer s...

Car insurance • 22nd February 2026

Admiral is always very easy to use, great customer service and the cheapest car insurance

{"display":"Anyoldthing@rocketmail.com","full_name":"Anyoldthing@rocketmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

You can whistle your life away waiting for a respons...

Travel insurance • 18th February 2026

You can whistle your life away waiting for a response on the phone

{"display":"Stephen Mawson ","full_name":"Stephen Mawson ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    Not recommended

    Got this insurance provider for my car and after for my home- since beginning I have problems to log in in my policy- few calls... Got this insurance provider for my car and after for my home- since beginning I have problems to log in in my policy- few calls to technical support- answers still same as it is in progress and technical team will work on it. After 8 months of it i decided to not renewal my home policy. I informed them about it and left the policy expire and bought new one from different provider. 3 days ago I got mail about i own money for the renewal home policy what I didn't renew- called support- talk with representative and multiple time said I want cancel the renewal of the home policy again- ok they canceled it- fine. Today i found out they canceled my car policy as well - I never requested - for me they are done. I will definitely not recommend the provider to anyone - even the enemy. Read more Read less

    {"display":"Michaela H","full_name":"Michaela H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Michaela H 16th February 2026
  • 1/5

    Awful terrible need diazepam for this lot

    No courtesy car no offer of payment no call backs won’t answer calls and when they do it’s f robots virtual assistance and clowns months... No courtesy car no offer of payment no call backs won’t answer calls and when they do it’s f robots virtual assistance and clowns months in getting no where and no car Read more Read less

    {"display":"Bridget G","full_name":"Bridget G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Bridget G 9th February 2026
  • 1/5

    Absolutely appalling experience with Admiral.

    Absolutely appalling experience with Admiral. I was quoted a higher renewal price on my multi-car policy, so I challenged it and was “generously” offered £150... Absolutely appalling experience with Admiral. I was quoted a higher renewal price on my multi-car policy, so I challenged it and was “generously” offered £150 off. Out of curiosity, I then went online — still with Admiral — and got a quote as a new customer that was over £300 cheaper than my renewal. So let’s be clear: loyal customers are penalised, while new customers are rewarded. There is zero loyalty and zero integrity in their pricing. Their own system proves they were overcharging me — and would have happily continued to do so if I hadn’t checked. My advice: never auto-renew with Admiral. Cancel and re-quote as a new customer or go elsewhere entirely. Ridiculous business practice and a complete waste of time. Read more Read less

    {"display":"Mark K","full_name":"Mark K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Mark K 2nd February 2026
  • 1/5

    They are the worst car insurance company, I would ra...

    They are the worst car insurance company, I would rather stay without a car and depend on public transportation than insure my car with Admiral again. I felt betrayed.

    {"display":"Fadel Soliman","full_name":"Fadel Soliman","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Fadel Soliman 29th January 2026
  • 5/5

    Excellent service competitive pricing

    Excellent service competitive pricing

    {"display":"Mohammed yamin","full_name":"Mohammed yamin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3/5

    Porr bad ok

    Winn for feair game neutral lucky shot

    {"display":"Barczak","full_name":"Barczak","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    LittleBox
    Barczak 23rd January 2026
  • 5/5

    Great home insurance

    Great company with good price for insurance

    {"display":"Jennifer L","full_name":"Jennifer L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Jennifer L 22nd January 2026
  • 5/5

    Expensive to change address, but other than that I'v...

    Expensive to change address, but other than that I've had no problems with them.

    {"display":"Tom","full_name":"Tom","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Tom 22nd January 2026
  • 5/5

    Great home insurance

    Great home insurance and very reliable

    {"display":"Gary L","full_name":"Gary L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Gary L 22nd January 2026

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