Admiral Reviews

Ratings based on 9905 reviews Last review 4 days ago
4.75 / 5Amazing overall rating

Admiral Insurance reviews written by our Smart Money People can help you to find out more about life as an Admiral customer. If you have experience of Admiral, write your Admiral review today. With your reviews, we can increase trust and transparency...

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Admiral Insurance reviews written by our Smart Money People can help you to find out more about life as an Admiral customer. If you have experience of Admiral, write your Admiral review today. With your reviews, we can increase trust and transparency in Financial Services.

5 7962
4 1578
3 227
2 43
1 81

Your Admiral Reviews (9905)

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17th February 2020

Scam

They advertise their personal loan on Experian (I have an excellent credit score and never missed a payment in my life) with 3% APR and I was on a guaranteed rate as per the description. They have completed the hard search on my account then told me...

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They advertise their personal loan on Experian (I have an excellent credit score and never missed a payment in my life) with 3% APR and I was on a guaranteed rate as per the description. They have completed the hard search on my account then told me that they can offer me a 50% APR rate.......So now, they destroyed my credit score probably for the next couple of months for nothing. I am not sure how this can be legal??? I do understand the difference between representative APR and personal, but don't tell me that somebody with a perfect credit history should expect an 50% APR on a personal loan. (Or if yes, please highlight it on experian too and don't make false promises)

I have contacted the ombudsman as these scammers probably try to force people to use their services as after a hard search probably you have to go with their rate as you won't get another offer from lenders......

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7th February 2020

Cheap but not so cheerful

Having had a house contents policy for a couple of years I was happy to stay with them when I moved house. I tried to contact them to update with my new house details but was told I had to speak to an advisor who would call me.This never happened and...

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Having had a house contents policy for a couple of years I was happy to stay with them when I moved house. I tried to contact them to update with my new house details but was told I had to speak to an advisor who would call me.This never happened and after trying to contact them by all means,web chat,email,phone ...I got nowhere and was forced to get cover from another company. I am still trying to cancel my old policy which they automatically renewed despite me telling them I was moving from that address.

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6th February 2020

Advertise a rate that does not exist

Applied for a loan after seeing 95% chance of approval with expieran and ClearScore. After having a few checks done, they emailed with confirmation of acceptance however the APR had gone...

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Applied for a loan after seeing 95% chance of approval with expieran and ClearScore. After having a few checks done, they emailed with confirmation of acceptance however the APR had gone from
3.3% to 23.70% which is a big jump and an extra £3500 in 3 years! Just be wary of them, as they have done a credit check on my credit score So it will now be affected anyway! I rang up to cancel, and the man wasn’t surprised I cancelled it, would never use admiral for anything again!

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3rd November 2019

DO NOT INSURE YOUR SELF WITH ADMIRAL.

DO NOT INSURE YOUR SELF WITH...

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DO NOT INSURE YOUR SELF WITH ADMIRAL.
My vehicle was stolen over 3 months ago and I have a crime number from the police and CCTV to prove my vehicle was stolen in the early hours of the morning. I sent them all the details they required within the first 7 days of the incident.
ADMIRAL HAVE STILL NOT PAID ME OUT.
They do not seem to care about me as a customer and do not contact me to keep me up to date. I have repeatedly sent emails and called them but they make up different excuses all the time. I am unable to buy a new van for my business as they have not paid me yet so it is costing me a lot of money to hire a van temporarily. I'm sure they would have resolved this issue if I was covered for a courtesy vehicle from them if my vehicle was stolen but I wasn't covered for this.
DO NOT INSURE YOUR SELF WITH ADMIRAL.
I would rather pay extra and get insured by someone who cares for there customers.
My vehicle was stolen over 3 months ago and I have a crime number from the police and CCTV to prove my vehicle was stolen in the early hours of the morning. I sent them all the details they required within the first 7 days of the incident.
ADMIRAL HAVE STILL NOT PAID ME OUT.
They do not seem to care about me as a customer and do not contact me to keep me up to date. I have repeatedly sent emails and called them but they make up different excuses all the time. I am unable to buy a new van for my business as they have not paid me yet so it is costing me a lot of money to hire a van temporarily. I'm sure they would have resolved this issue if I was covered for a courtesy vehicle from them if my vehicle was stolen but I wasn't covered for this.
DO NOT INSURE YOUR SELF WITH ADMIRAL.
I would rather pay extra and get insured by someone who cares for there customers.

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18th October 2019

Worst experience ever

Had the worst experience ever with Admiral Insurance. After we were involved in a crash, their "investigator" failed to get CCTV footage that showed the other driver was liable. They then said that their investigation was based on photos both drivers...

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Had the worst experience ever with Admiral Insurance. After we were involved in a crash, their "investigator" failed to get CCTV footage that showed the other driver was liable. They then said that their investigation was based on photos both drivers supplied and Google Maps. Admiral then rolled over and said that I was fully liable, rather than sharing equal responsibility because they had failed to obtain the CCTV footage. Not to be trusted.

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13th October 2019

Quietly supportive, always there when you need them

Admiral had the best rate on the market and so it was an easy choice for me when choosing my loan provider. Their service is quick, simple and effective. Everyone on the other end of the phone knows what they're talking about and you feel secure in...

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Admiral had the best rate on the market and so it was an easy choice for me when choosing my loan provider. Their service is quick, simple and effective. Everyone on the other end of the phone knows what they're talking about and you feel secure in their hands. They are quietly supportive because they dont bombard you with junk and emails and texts they just let you get on with it, and are there whenever you need them!

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30th September 2019

Insurance payment

After having to put two claims in within 4 months of each other, one due to sudden death, one due to illness on holiday, I cannot praise Admiral enough for their customer service and very prompt payment. No stress, no hassle, just provided the...

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After having to put two claims in within 4 months of each other, one due to sudden death, one due to illness on holiday, I cannot praise Admiral enough for their customer service and very prompt payment. No stress, no hassle, just provided the information requested and received payment seven days later. Would definitely recommend.

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25th September 2019

Yearly increase and admin costs means I switched

Admin fee of £50 quid to change registration. Said minimum cost would be £19, I called to try and get minimum as it's a basic admin change. No desire to help me out on this. I ask to cancel the autorenewal due to this. They still tried to take payment ...

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Admin fee of £50 quid to change registration. Said minimum cost would be £19, I called to try and get minimum as it's a basic admin change. No desire to help me out on this. I ask to cancel the autorenewal due to this. They still tried to take payment for autorenewal after this. The price increased by £200 since last year and this was a similar story to previous year when I missed 14 day opt out period as I forgot I had autorenewal set up. So £400 increase in two years for 2 drivers over 40 with 7 and 12 years no claims. I went elsewhere. I wish these companies would just try to offer the same price point year on year to retain customers.

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13th September 2019

Do not provide a reasonable service when actually needed

On the 15 August 2019, I had a major leak with water damage to my house damaging 2 rooms. Although initially Admiral were helpful in sending an emergency plumber to me after this in reality they were of no practical help whatsoever (even though some...

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On the 15 August 2019, I had a major leak with water damage to my house damaging 2 rooms. Although initially Admiral were helpful in sending an emergency plumber to me after this in reality they were of no practical help whatsoever (even though some of their employees who answered the phone were very polite and seemingly helpful at the time). Their IT system was down on 4 separate occasions of calling. They said they would phone back next day on 3 separate occasions and did not. All the onus during event was placed on myself as claimant rather than any real practical help on their side. They seem to keep down their costs on premiums by having very large excess which they use very much to their financial advantage during a genuine claim. Also incidentally they are offering 1000 pounds (in a draw) to have probably good reviews to you on what I am now filling, this is unethical.
In short you only truly know how good an insurance company is when you actually make a claim and as regards their Home insurance service Admiral as a company is appalling.

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